Customer Success Lead
17 hours ago
We are a dynamic team on a mission to create the world's number one performance platform. Our goal is to empower companies and individuals to succeed by providing them with a powerful tool to track and analyze their performance.
Plecto is an inclusive environment where we celebrate diversity and offer equal opportunities for everyone to grow and develop in their careers.
Job DescriptionAs our new Customer Success Lead, you will play a crucial role in ensuring our customers achieve their goals and get the most out of our platform.
- You will be responsible for onboarding new customers, primarily online, and training them on the use of Plecto's features.
- You will work closely with our internal teams to identify customer needs and develop strategies to meet those needs.
- You will also be responsible for troubleshooting any issues that may arise and resolving them efficiently.
Our ideal candidate has a positive attitude, is proactive, and takes pride in their work. They have excellent communication skills and are able to communicate complex information in a simple and engaging manner.
RequirementsTo be successful in this role, you will need:
- Experience from a similar role in customer service or sales/commercial roles.
- A strong understanding of CRM systems and Excel.
- Excellent time management skills and the ability to prioritize tasks effectively.
- Fluency in English, with Danish or other languages being a plus.
We offer a competitive package that includes great flexibility, opportunities for career development, and a young and diverse international team of professionals.
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