Help Desk Technician

3 days ago


Copenhagen, Copenhagen, Denmark HCLTech Full time

We are seeking a highly skilled Help Desk Technician to join our team at HCLTech. As a key member of our IT support team, you will be responsible for delivering exceptional customer service and technical support to our clients in Copenhagen, Denmark.

Your primary responsibilities will include performing routine maintenance tasks, troubleshooting issues, and resolving technical problems in a timely manner. You will also collaborate with internal stakeholders to ensure seamless delivery of IT services and provide support for special projects as needed.

In addition to your technical expertise, you will need to possess excellent communication and interpersonal skills to effectively interact with clients and colleagues. A strong understanding of IT principles and concepts is essential, as well as experience with ITSM tools like ServiceNow and ticket handling.

  • Perform routine maintenance tasks
  • Troubleshoot technical issues
  • Resolve technical problems
  • Collaborate with internal stakeholders
  • Support special projects
Requirements

Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.

  • Fluent in oral and written English; skills in Danish are a plus
  • Appropriate service management program (ITIL foundation certification preferred)
  • Experience with ITSM tools like ServiceNow and ticket handling
  • Good technical knowledge in Microsoft, Windows 10, Windows 11, O365 environment, hardware; infrastructure, iOS devices, and macOS

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