Dataanalytiker i Operations Support

5 days ago


København V, Denmark Danske Bank Full time
Oversigt over stillingen
Vi søger en dygtig analytiker til vores kontaktcenter i Danmark. Stillingen indebærer at være med til at følge performance- og aktivitetsniveauet i vores kontaktcenter.

Jobbeskrivelse
Vores nye analyst vil være med til at overvåge og hjælpe med at optimere den måde, hvorpå vi betjener vores kunder. Det omfatter prognoser, overvågning, analyse, IT og ledelses-support. Kontaktsenteret holder åbent døgnet rundt og betjener ca. 10.000 kunder på hverdage via telefon, chat og mail. De er ca. 500 medarbejdere, der arbejder fra flere steder i Danmark, herunder København og Aarhus. For at kunne udføre opgaven som vores kommende analytiker, har du erfaring med SQL, ETL og data visualisering. Som vores nye analyst får du den bedste mulighed for at udvikle dine færdigheder og kompetencer i et spændende team. Du vil være med til at gøre Danske Bank tilgængelig for vores kunder.

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