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Senior Account Growth Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark Dixa Full time

About the Job

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We are seeking an experienced Senior Account Growth Specialist to join our team at Dixa. This role will focus on driving customer retention and expansion through proactive relationship building, effective communication, and tailored solutions.

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The ideal candidate will have a proven track record in customer-facing roles, with excellent problem-solving skills, strong interpersonal abilities, and experience working with SaaS or technology products.

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This role requires the ability to work independently and collaboratively in a fast-paced environment, with a focus on driving customer loyalty, maximizing retention, and identifying opportunities for growth and expansion.

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The successful candidate will be passionate about delivering exceptional customer experiences, have a customer-centric mindset, and be committed to fostering long-term relationships.

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If you are a motivated and results-driven professional looking to make a meaningful impact in the customer success space, we encourage you to apply for this exciting opportunity.

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About Us

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Dixa enables companies to deliver customer service as it should be. We help customer service leaders create effortless experiences that unlock loyalty. Our Conversational Customer Service Platform combines powerful AI with a human touch to deliver personalized-service experiences that scale.

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We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.

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Now, we're in scale-up territory, backed by incredible VCs, and 120+ exceptional Dixaterians working with us in Copenhagen, London, the US, France, Germany, Spain, Australia, and remotely.

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The incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favourite brands with the warmth of a friend.

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What We're Looking For

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We are seeking a talented individual who shares our passion for delivering exceptional customer experiences and is committed to fostering long-term relationships. The ideal candidate will have:

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  • A proven track record in customer-facing roles, with excellent problem-solving skills and strong interpersonal abilities
  • Experience working with SaaS or technology products, with a focus on driving customer loyalty and retention
  • Strong communication and collaboration skills, with the ability to work effectively across teams
  • A customer-centric mindset, with a focus on delivering personalized experiences that drive loyalty