Customer Relations Manager til Oplevelseskort

6 days ago


Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time
Jobbeskrivelse:

Søger du en udfordrende rolle, hvor du får mulighed for at udvikle dine færdigheder og viden om kundeservice?

Copenhagen Card søger en erfaren Manager, Customer Relations, som kan lede vores customer relations team i udviklingen af den bedste kundeoplevelse.

Arbejdsopgaver:
  • Kundesupport på egne kanaler (e-mail, messenger, servicetelefon) samt indgå i arbejdsrelationer med andre afdelinger i Wonderful Copenhagen.
  • Bindeled til Copenhagen Visitor Service, der servicerer Copenhagen Card-kunder.
  • Videreudvikling af AI-chatbot-kanaler for at skabe en bedre kundeoplevelse.
  • Reputation management af digitale anmeldelsesplatforme, herunder Trustpilot, Google og Tripadvisor.
  • Generering og sikring af kort, samt produktion af salgsmaterialer.
  • Opdatering af hjemmeside og back-end systemer, samt systemadministration og databaseopdateringer inkl. scannere.
  • Key account ansvarlig for Online Travel Agents' samarbejder.
Velkommen til Wonderful Copenhagen:

Vores organisation er en varierende og dynamisk enhed, der søger en stærk ledende karakter til at drive kundens udvikling fremad.

Med din baggrund i kundeservice og professionelle support-systemer vil du være i stand til at give kunderne den bedste service og bidrage til at opnå en positiv oplevelse hos Copenhagen Card.

I denne rolle skal du have flydende engelsk tale og skriftlig kommunikation, samt basalt teknisk forståelse af digitale produkter og kundesupport hertil.

Om stillingen:

Vi tilbyder en arbejdsdag med stor variation og mulighed for selvstændigt arbejde, men også indgå i arbejdsrelationer med andre kollegaer.

Vores mål er at få en attraktiv og effektiv arbejdsplads, hvor hver enkelt medarbejder føler sig værdifuld og tillidsfuld.

Vi søger en person, som har stor erfaring med kundeservice og faglige analyser, samt en god kontakt med mennesker og evnen til at bygge positive relationer.

Salgsprisen for dette jobtilbud er mellem 100.000 og 150.000 kr., alt efter kandidaten's erfaring og kompetence.



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