Hospital Automation Network Solution Expert

3 days ago


Copenhagen, Copenhagen, Denmark Masimo Corporation Full time

We are seeking a highly skilled Hospital Automation Network Solution Expert to join our team at Masimo Corporation. This is a unique opportunity to work in a dynamic environment and contribute to the success of our company.

The ideal candidate will have a strong background in enterprise network experience, with expertise in TCP/IP protocol, wireless standards, and site surveys. Additionally, they should be familiar with Microsoft Windows operating systems and possess excellent analytical and problem-solving skills.

In this role, you will be responsible for providing troubleshooting, training, and technical support for Masimo customers within Denmark and occasionally traveling to other regions. Your primary duties will involve working on Proof of Concepts, key account support, and enhancing hospital automation solutions within key accounts.

As a key member of our team, you will assist in presales proof-of-concept activities, implement service sales strategies, and provide entire supplied system technical expertise. You will also participate in technical training, follow up to ensure closure of product and training issues, and support/troubleshoot system problems.

You will receive and respond to telephone calls and emails from key accounts and end users, document all complaints and failures per the Masimo Quality System, and initiate repair/replacement of failed and/or defective products. Furthermore, you will convey information from the field regarding product suggestions, improvements, and enhancements to Product Marketing.

This position requires a thorough knowledge of the product, as well as the ability to contribute to the development of new concepts, theories, and principles to enhance existing and new product design. You will conduct Biomed/IT training on Masimo systems, work on multifaceted problems that may require new and creative thinking, and utilize good judgment within broad policies and practices to complete established goals.

You will act in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management. Additionally, you will function as an additional resource to the Tech Support team as needed for systems assistance.

Estimated Salary: $80,000 - $120,000 per year (based on location and industry standards)

With a strong emphasis on teamwork, innovation, and customer satisfaction, we offer a dynamic and challenging work environment. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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