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Customer Experience Strategist

1 week ago

Århus, Århus Kommune, Denmark Energi Danmark AS Full time

Transforming Customer Experience

Energi Danmark A/S is at the forefront of innovation in the Nordic energy trading market. Our team is dedicated to bridging renewable energy producers and large B2B consumers, ensuring efficient and sustainable energy solutions.

We are seeking a highly experienced Customer Experience Specialist to join our Commercial Excellence team. As a key player in designing and implementing strategies that enhance the customer journey, you will play a pivotal role in shaping the way customers perceive and interact with our brand.

Key Responsibilities:

  • Design service designs to optimize customer interactions across segments and markets.
  • Analyze and map out the customer journey to identify pain points and opportunities for improvement.
  • Implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
  • Gather and analyze customer feedback to provide actionable insights for continuous improvement.

Your Profile:

  • Relevant educational background, ideally in Marketing or Communication, or a related field.
  • Proven experience in customer experience, service design, or a related role.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to translate data into actionable insights.