Supervisor - Team Leader

1 week ago

Copenhagen, Copenhagen, Denmark JD Sports - Nordics Full time

Job Overview:

We are seeking a highly motivated and experienced Supervisor to join our team at JD Sports - Nordics. As a Supervisor, you will play a key role in ensuring our customers receive the best possible service by the team.

Key Responsibilities:

  • Assist in maximizing store profitability by exceeding sales targets and utilizing in-store devices.
  • Contribute to a successful store team by providing guidance and support to colleagues.
  • Assist the Senior Management with upholding store standards and guidelines.
  • Train new team members and support in administrative duties.

Customer Service:

  • Provide exceptional customer service by being a team player and leading by example.
  • Maintain and improve the level of customer service.
  • Acknowledge customers and maintain a consistent awareness of their needs.
  • Select the appropriate stock for customers and direct them to or bring alternatives as applicable.
  • Make customers aware of new stock or of stock that they may require in the future.
  • Ensure that the standard of service given encourages customers to return soon.
  • Provide courteous, considerate, and responsible service to customers.

Sales:

  • Attend to and sell to as many customers as possible.
  • Deal with and sell to more than one customer at a time as circumstances require.
  • Support the team to ensure all customers are attended to.
  • Become familiar with the layout of all stock presented and held to make the most of potential sales.
  • Ensure any up-to-date promotions and presentation of stock are carried out as directed.
  • Call for and accept assistance, as we believe in teamwork.
  • Use all selling skills effectively, including the introduction of accessories.

Visual Merchandising:

  • Assist in maintaining standards on the shop floor.
  • Keep stock clean and presentable at all times.
  • Replenish stock levels when needed, making sure the full size range is on the shop floor where possible.
  • Ensure that product is priced correctly.
  • Keep all displays up to date.

General:

  • Comply with all company rules and regulations and work within company policies and procedures.
  • Maintain your standard of appearance and dress in accordance with company policy and wear staff uniform where provided.
  • Assist in keeping stock areas, staff facilities, staff room, etc. clean, tidy, and orderly.
  • Assist in the unloading and reception of deliveries and move, condense, or shelve stock as required.
  • Deputise for other staff, work within departments, or carry out other duties as required.

Additional Duties:

  • Assist in the induction of new sales staff.
  • Assist in the supervision of junior staff.
  • Assist in the training and development of junior staff.
  • Keyholder responsibilities.
  • Administration responsibilities.
  • Assist in the execution of security procedures.

Requirements:

  • Strong communication and leadership skills.
  • Team player mindset.
  • Confident and outgoing.
  • Effective selling skills.

We offer our employees a range of benefits, including:

  • Staff discount on JD Group and other brands within the organization.
  • Pension scheme.
  • Personal development opportunities to learn and develop at work.

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