Event Experience Manager
1 week ago
We're looking for a highly skilled Customer Success Manager to join our fast-paced commercial team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our clients' success with planning their events, conferences, and fairs.
You will be the go-to person for our customers, providing expert guidance and support to help them navigate our platform and achieve their goals. Your strong communication skills, technical expertise, and passion for building relationships will make you an invaluable asset to our team.
In this role, you will:
- Develop and maintain strong relationships with our clients, understanding their needs and preferences to provide tailored solutions.
- Provide in-depth training and onboarding to new clients, ensuring they are comfortable using our platform and confident in their ability to plan successful events.
- Continuously gather feedback from clients and use it to inform product development, driving innovation and improvement within our platform.
- Identify opportunities to upsell and cross-sell our services, working closely with our sales team to deliver exceptional results.
- Collaborate with internal stakeholders to ensure seamless delivery of customer projects, prioritizing timely and effective resolution of any issues that may arise.
Requirements
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
- Technical proficiency in our platform, with a willingness to continuously learn and adapt to new features and technologies.
- A proven track record of delivering exceptional customer experiences, with a focus on relationship-building and long-term partnerships.
- Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
- A collaborative mindset, with a willingness to work closely with internal teams to drive business results.
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