Service Desk Representative

1 week ago


Copenhagen, Copenhagen, Denmark Klar Full time

Klar is a dynamic e-commerce company that prides itself on delivering exceptional customer experiences. As a Service Desk Representative, you will play a critical role in ensuring our customers receive top-notch support and guidance throughout their journey with us.

Responsibilities:
  • Primary Functions:
    • Manage customer interactions via multiple channels, including phone, email, and social media.
    • Assess and resolve customer complaints and concerns promptly and professionally.
    • Collaborate with internal teams to ensure seamless customer experiences.
    • Contribute to continuous improvement initiatives to enhance customer satisfaction.

Benefits: At Klar, we offer a comprehensive range of benefits, including biannual trips to Estonia, 5 weeks of vacation, and health insurance with dental coverage.



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