Customer Success Accelerator
14 hours ago
At SAP, we foster a collaborative environment that drives innovation and excellence. Our company culture is built on the principles of teamwork, continuous learning, and recognition of individual contributions.
About SAP Academy for Customer Success:
The SAP Academy for Customer Success is a comprehensive training program designed to develop our next-generation workforce. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
Our academy offers a unique blend of experiential learning opportunities, mentorship, and real-world experience. You will work alongside colleagues from diverse backgrounds and acquire a wide range of business, industry, and SAP solution skills.
Key Responsibilities:
- Participate in a 10-month program that equips you with the knowledge and skills necessary to succeed in a customer-facing role at SAP.
- Engage in experiential learning opportunities and acquire a variety of business, industry, and SAP solution skills while working with emerging technologies.
- Receive on-the-job training under the mentorship of a senior colleague while working with customers to gain real-world experience and develop the skills necessary to guide customers through their digital transformation journey.
After completing the program, you will be expected to lead customer discovery sessions, create high-impact software demonstrations, and provide demand generation support through marketing events and deal execution support by responding to requests for proposals.
Focus Areas:
SAP Business and Technology Platform (BTP) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI.
Requirements:
- 2-3 years of work experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and excellent communication or customer-facing skills.
- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
- Effective communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, listening skills, professional presence, empathy, and a 'can-get-it-done' mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
What We Offer:
A highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.
Bring Out Your Best:
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
We Win with Inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
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