Customer Success Lead

14 hours ago

Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time
About Us

GAN Integrity Solutions is a global company founded by a Danish human rights activist in 2004. Our highly diverse team spans various professional and cultural backgrounds, with offices in NYC, Copenhagen, and London.

Our Vision

We aim to revolutionize the compliance space by providing an integrated and intuitive platform trusted by leading brands. Our platform helps businesses manage their compliance activities efficiently.

The Role

We are seeking a strong Customer Success Manager to join our team. As a key member of our customer success team, you will own the commercial relationship with customers, driving retention and generating upsell & cross-sell opportunities.

Key Responsibilities
  • Owning the commercial relationship with customers to drive retention and generate upsell & cross-sell opportunities.
  • Delivering and exceeding revenue targets by driving upsell & cross-sell opportunities within existing enterprise accounts.
  • Being a trusted advisor to customers, applying a consultative sales approach that focuses on understanding, analyzing, and solving customer challenges and delivering maximum value.
  • Developing and maintaining long-term relationships with executive stakeholders for our customers.
  • Defining our customers' roadmap requirements and planning how to accommodate those needs using our products.
  • Collaborating cross-functionally with Customer Success, Support, Marketing, Product, Engineering, and the Senior Leadership team to deliver long-term value for our customers.
  • Performing data-driven Executive Business Reviews (EBRs) with customers to track progress against our joint 'Success Plan' and articulating our ever-evolving vision in the marketplace.
  • Driving customer advocacy in the form of references, referrals, and case studies.
  • Collecting, analyzing, and improving Net Promoter Score (NPS) as a central metric for our organization.
Requirements
  • 5+ years of consultative results-based selling SaaS-based products to enterprise-level accounts (legal/compliance industry experience preferable).
  • A track record of retaining and expanding existing customer base - with a demonstrated ability to find, manage, and close high-level enterprise business in a complex sales environment.
  • Effective at building and maintaining a pipeline of opportunities.
  • A proven ability to assess business opportunities and build relationships with key stakeholders across an organization, including C-level executives, business sponsors, IT, and procurement.
  • Extremely detail-oriented in a fast-paced environment while managing multiple priorities.
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
  • Understanding how to plan, prioritize, and execute strategies to meet customer needs and revenue goals.
  • Able to travel to customers on an as-needed basis.
  • Excellent written and oral communication skills.
  • Comfortable with sales and productivity tools and technologies, including G-Suite, Web Conferencing, Salesforce, etc.
Benefits
  • Competitive salary.
  • Excellent growth opportunities.
  • Flexible working hours, a fully-remote role.
  • Contribute to a truly important cause - building an ethical and compliant business space around the globe.
  • A real impact on the company's growth and evolution.
About You
  • Act with integrity, and when you see wrongdoing, you speak up.
  • Are always learning, improving, and approaching every day with energy and enthusiasm.
  • Like to take ownership of your work and when you provide input and feedback; it's constructive, positive, and aimed at productively resolving challenges.

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