Technical Support Leadership Role
5 days ago
**Overview**
As the leading logistics provider in the Nordics, we offer a unique combination of regional expertise and global reach to support businesses of all sizes.
We are seeking an experienced IT Service Desk Team Lead to join our dynamic team in Copenhagen.
Key Responsibilities:
- Leadership and Team Management:
- Lead and manage the IT Service Desk team to deliver high-quality services to our customers.
- Provide guidance, support, and daily operational leadership to ensure team success.
Service Delivery:
- Prioritize and manage service requests and incidents to ensure timely resolution.
- Ensure detailed and accurate documentation of all service requests and incidents.
- Handle escalations related to specific services or vendors.
Process Improvement:
- Develop and implement processes and procedures to improve service delivery.
- Ensure compliance with company policies and processes.
Stakeholder Management:
- Collaborate with other teams to resolve complex technical issues.
- Participate in meetings with stakeholders within Group Function IT, from the business, and important vendors.
- Act as a gatekeeper for IT Service Desk towards stakeholders to ensure new tasks and additional scope are handled correctly.
Recruitment and Onboarding:
- Participate in staffing activities, including recruitment and onboarding.
- Ensure the right number of resources at any given time according to an agreed schedule.
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