Bloomberg On-Site Support Specialist

1 month ago

København, Denmark Bloomberg L.P. Full time
Bloomberg On-Site Support Specialist (Copenhagen) - Financial Solutions in Copenhagen, Denmark

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.

And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Our Team

Our Bloomberg On-Site Support (BOS) teams are part of the wider customer support network that provides 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we deliver to them, to be able to do their job in a multifaceted, fast-paced, and technology-focused environment.

Our team operates within a culture of openness and collaboration, where we challenge and encourage each other to excel. Join a team that supports your growth and innovation

The Role

As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a variety of clients and ensure the fast and effective management of various client workflows and hardware/software issues.

As a Support Specialist, you are key to engaging our customers. You will be based in Copenhagen, providing onsite support to the Copenhagen Office and clients in the surrounding metropolitan area.

Key Responsibilities

  1. Internal IT Support: Serve as the main point of contact for internal IT support within Bloomberg offices and Data centers.
  2. Collaborate with our sales teams and coordinate projects with our clients to provide technical support and ensure fast and effective installation of our products.
  3. Effectively multitask in a fast-paced environment with a keen eye for detail.

You will need to have

  1. Demonstrable experience in customer support.
  2. Technical proficiency: experience working with PCs covering hardware and software and/or networking issues.
  3. Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team.
  4. Ability to provide outstanding customer service to clients in person and via interactive media (e.g. phone, messaging, etc.).
  5. Great communication skills including fluency in (written and spoken) English and Danish.
  6. The ability to be a real self-starter Someone who is flexible, proactive and versatile enough to work in a remote office.
  7. A valid driving license.
  8. The ability to work on call for occasional evening or weekend work (in which you will get a weekday off in lieu).

We’d love you to show

  1. The curiosity to identify, research, and resolve customer technology (both software and hardware) issues.
  2. The skills to work within highly connected and software-based systems.
  3. A desire to learn new technologies and ability to retain information
  4. Awareness of data management, privacy and information security issues.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

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