Customer Experience Optimization Specialist
6 days ago
At VML, we are a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.
About the RoleWe are seeking an experienced Customer Experience Optimization Specialist to join our team. As a key member of our development team, you will play a vital role in bridging the gap between technology and marketing strategies. You will work closely with clients to understand their business objectives and translate them into technical requirements.
Key Responsibilities- Collaborate effectively within a cross-functional team, partnering with operations and product teams to ensure seamless product delivery and client success.
- Drive the successful adoption of Catalyst tools across our client base by leveraging your technical expertise to configure efficient and tailored end-to-end client experiences.
- Streamline client operations by configuring and implementing customized business rules and automations.
- Bring product visions to life by configuring and implementing new features according to provided specifications and designs.
- Ensure the quality and reliability of implementations by rigorously testing configurations and newly developed features.
- Proactively identify, troubleshoot, and resolve technical issues within existing applications, ensuring a seamless user experience.
- Collect business requirements by engaging with marketers to translate them into technical specifications.
- Utilize tools to build data audiences and manage segments while understanding their quality and integrity.
- Contribute to a culture of continuous improvement by identifying and recommending opportunities to optimize the Catalyst platform and its features.
We are looking for a highly skilled and motivated individual who can bring their expertise in marketing operations, customer journey expertise, and technical proficiency to our team. If you have a deep understanding of marketing automation setups, customer journey crafting, and data management, we want to hear from you.
BenefitsAs a valued member of our team, you will enjoy a range of benefits, including a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
VML is an equal opportunities employer and welcomes applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, please submit your application.
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