Danish Ecommerce Specialist

3 days ago


Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

About the Opportunity

Hello Retail is expanding rapidly, and we are looking for a Danish speaking Ecommerce Specialist to join our growing Customer Success team. As a key member of our Nordic team, you will be responsible for ensuring existing customers achieve success with our solutions.

Your primary focus will be on coordinating across teams to deliver promised services to our customers. You will analyze customer shops, discover optimization opportunities, and interpret their needs to form clear requirements for our tech support team.

Key Responsibilities

  • Coordinate implementation of our services to ensure optimal process both internally and externally.
  • Analyze customer shops to discover possible optimizations and form clear requirements for our tech support team.
  • Work closely with the Nordic team to ensure customers understand the positive results generated by our solution.

The Ideal Candidate

  • Prior e-Commerce manager experience is a plus.
  • Experience in a previous Customer Success Management role within Ecommerce is valuable.
  • You have basic Internet/Web knowledge and familiarity with Google Analytics is a plus.
  • You enjoy talking to people and are committed to ensuring your customers' success.
  • You can work in a structured manner with a variety of tasks.
  • You are self-driven, proactive, ambitious, and understand the importance of a strong team.
  • You are fluent in Danish and English – both spoken and written.
  • Knowledge of other Nordic languages is a plus.
  • You have experience in servicing customers over the phone.
  • You possess commercial awareness and can recommend further services to our existing customers.


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