Customer Support Representative in Barcelona with Excellent Benefits
1 month ago
This exciting opportunity at Cross Border Talents is seeking a talented Customer Support Representative to join our dynamic team in beautiful Barcelona, Spain.
Overview
We are looking for an experienced customer service professional who can handle incoming inquiries via phone, email, and chat, addressing user needs efficiently. As a Customer Support Representative, you will be the first point of contact for our customers, providing top-notch support and resolving issues in a timely manner.
Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, and automated alerts
- Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs
- Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs
- Escala potential service issues to senior team members as needed
- Adhere to all project processes and procedures, ensuring compliance with contractual SLA
- Provide coverage for other agents in their absence, and collaborate on specific team projects
- Manage administrative responsibilities, including records of holidays, sickness, and overtime
- Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction
Requirements:
- Native or fluent in Danish, both verbal and written
- Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience
- Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms and applications, including Windows, MS Office, and internet configuration
- Strong customer care skills with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and resolving issues or escalating them as needed
What We Offer:
- An excellent remuneration package based on experience, skills, and performance - €35,000 per year, increasing to €40,000 from the 7th month
- Higher salary from the 7th month
- Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to help you reach your full potential
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