Strategic Partnership Manager
2 weeks ago
As a Strategic Partnership Manager at FE fundinfo, you will play a key role in driving customer satisfaction and retention through strategic partnerships and innovative solutions.
Your Responsibilities- Building and maintaining strong relationships with our Nordics clients.
- Ensuring clients understand and maximize the benefits of their products and services, as well as developing actions for low adoption and unsatisfied customers.
- Leading service reviews with clients on a regular basis.
- Engaging with internal departments to stay updated on company services and to unblock clients' issues.
- Assisting with product migrations and integrations for smooth transitions on clients' side.
We value flexibility, collaboration, and continuous learning. We offer hybrid work options, team events, and opportunities for professional development. Our work environment is supportive and inclusive, ensuring that every team member can thrive.
RequirementsYou will need the following experience and skills to join us:
- Customer success experience as a strategic and supportive partner in financial services, partnering with small and large customers that are complex with multiple solutions, products, and services across Nordics.
- A customer-centric approach, understanding the needs of the customer and having a customer-first approach.
- Excellent communication skills, skilled at influencing and presenting to small and large audiences.
- The ability to understand and interpret client/business data in a clear and commercial manner.
- The ability to identify improvement areas and drive or contribute to change accordingly.
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