Technical Support Specialist
2 days ago
At Strukton Rail AB, we are seeking a skilled IT Support Student Worker to join our team in Copenhagen. This exciting opportunity offers hands-on experience in maintaining computer systems, peripherals, and software applications.
This role involves providing technical assistance to staff and students, troubleshooting and resolving issues related to hardware, software, and network systems. As an ISO 27001 certified organization, you will help ensure compliance with security policies and gain valuable insights into our Information Security Management System (ISMS).
In this dynamic and professional environment, you will work independently and as part of a team to maintain on-prem and Azure cloud-based Microsoft infrastructure. You will also assist in the inventory management of IT equipment and peripherals, and document technical procedures and resolutions for future reference.
To be successful in this role, you will require strong knowledge of computer hardware, software, and operating systems, as well as familiarity with common productivity software such as Microsoft Office 365. Prior experience in IT support or customer service is a plus.
The estimated salary for this position is between $45,000-$60,000 per year, depending on qualifications and experience.
Key Responsibilities:- Provide technical support and assistance to staff and students in person, via phone, or through remote access tools.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Assist in the installation, configuration, and maintenance of computer systems and software applications.
- Perform routine maintenance and updates on computer systems to ensure optimal performance.
- Assist in the inventory management of IT equipment and peripherals.
- Document technical procedures and resolutions for future reference.
This position is primarily based at our Copenhagen office, with the option to work remotely on occasion. We are looking for candidates based in or near Copenhagen who can easily commute to our office when needed.
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