Customer Success Manager

3 months ago

Copenhagen, Denmark Ogury Full time
Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.At Ogury, our vision unites us all . But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different , creating a unique and winning culture where everyone feels safe , has access to the same opportunities , and is excited about bringing their most authentic self to work . Everyday. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. The Opportunity:As a Customer Success Manager, you will play a pivotal role in ensuring the success and growth of our clients’ campaigns. Partnering closely with the Nordics Sales Team, you will deliver insights-driven proposals, oversee campaign performance, and maintain long-term client relationships. Your strong technical aptitude, coupled with your excellent communication and analytical skills, will be instrumental in ensuring campaign excellence and customer satisfaction.

Key Responsibilities:

Partner with Sales to determine a client’s campaign objectives to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives Deliver pre- and post-sales reporting and recommendations to help clients understand their campaign performance and secure success Be your clients’ advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle Pinpoint upselling opportunities and work directly with the Sales teams to drive incremental revenue Build and maintain strong, long-lasting relationships with our direct and agency clients in the Nordic region to increase account retention Deliver exceptional customer service by providing timely deliverables and managing client expectations. Participate in workshops and Quarterly Business Reviews with key clients Provide final reporting presentations, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results

What you will bring to Ogury

Experience in Account Management, Media Planning, Digital Media, and/or Client Services Proven understanding of digital media, managed and programmatic campaigns Excellent communication and presentation skills Ability to prioritise multiple responsibilities & comfortable with working in a fast paced and dynamic environment Detail oriented with a strong technical aptitude An enthusiastic, positive attitude, a collaborative spirit, and the ability to build strong working relationships with others Preferred but not required: Experience with 3rd party reporting, ad serving, and reporting systems including Double Verify, IAS, DCM Preferred but not required: Knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative) At Ogury, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law.

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they receive the value they expect from our services.Key...

  • Customer Success Manager

    3 months ago

    Copenhagen, Denmark GTT Communications, Inc. Full time

    Position Title: Customer Success Manager Location: Copenhagen, hybrid About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Iron Mountain Full time

    Job DescriptionIron Mountain is a global leader in storage and information management services. We are seeking a highly skilled Customer Success Manager to join our team.The successful candidate will be responsible for acting as the global point of contact for customers, partnering on account plans and sales plans, and leading global contract renewals and...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at GAN Integrity Solutions. As a key member of our customer success team, you will be responsible for driving revenue growth and customer retention through strategic account management and relationship building.Key Responsibilities:Develop and execute account plans to...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they achieve their business objectives and receive the highest level of service from GTT.Key...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Ogury Full time

    About the Role:Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers. As a Customer Success Manager, you will play a pivotal role in ensuring the success and growth of our clients' campaigns. You will partner closely with the Nordics Sales Team to deliver insights-driven...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Software Improvement Group Full time

    Job DescriptionSoftware Improvement Group is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Manage customer relationships and develop strategic...

  • Senior Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Templafy ApS Full time

    About TemplafyTemplafy is a cutting-edge document generation platform that revolutionizes the way organizations create and manage documents. Our innovative solution automates document creation, eliminating manual work and enabling companies to drive efficiency, governance, and business results. With millions of users and over 800 enterprise customers,...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Om rollen:Som Customer Success Manager kommer du til at spille en afgørende rolle i vores kommercielle skalering. Vi søger en person, der er: Stærk analytisk og glad for at skrive guides og sætte ting i proces. Utroligt gå-på-mod i at tage vores kundeoplevelse til et helt nyt niveau. Du er klar på at skabe fundamentet for vores customer success...

  • Customer Success Manager

    7 months ago

    Copenhagen, Denmark Software Improvement Group Full time

    Job description Who we are SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding Sigrid, our...

  • Danish Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

    About the RoleHello Retail ApS is seeking a highly skilled Danish Customer Success Manager to join our team in Copenhagen. As a key member of our Customer Success team, you will be responsible for ensuring the success of our existing customers in the Nordic market.Key ResponsibilitiesCoordinate with the Nordic team to deliver promised services to...

  • Enterprise Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark Templafy ApS Full time

    About Templafy ApSTemplafy is a cutting-edge document generation platform that automates document creation across organizations. Our innovative platform eliminates manual document work, enabling companies to drive governance, efficiency, and business results. Templafy supports millions of users and empowers over 800 enterprise customers worldwide.About the...

  • Senior Strategic Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Monta ApS Full time

    Accelerate Your Career with MontaWe are seeking a highly motivated and experienced Senior Strategic Customer Success Manager to join our dynamic and growing team at Monta. As a key member of our Customer Success team, you will be responsible for managing our industry-leading Strategic Partners with a focus across the DACH region.About the RoleYou will be...

  • Customer Success Strategist

    1 month ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Customer Success Manager Job Summary We are seeking a highly motivated Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will have a passion for building strong relationships with our customers and driving business growth through exceptional customer service. About the Role As a Customer Success Manager, you...

  • Customer Success Professional

    1 month ago

    Copenhagen, Copenhagen, Denmark Dixa Full time

    Job Description:About the Role:As a Customer Success Manager at Dixa, you will play a pivotal role in ensuring the satisfaction, retention, and overall success of our customers. You will be the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships.Key Responsibilities:Build Strong...

  • Customer Success Relationship Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Unlock New Opportunities with GTT Communications, Inc.About the Role:We are seeking a highly skilled Customer Success Relationship Manager to join our team at GTT Communications, Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our most valued clients, driving business growth,...

  • Customer Success Liaison

    1 month ago

    Copenhagen, Copenhagen, Denmark Iron Mountain Full time

    We are seeking a Customer Success Liaison who will be the global point of contact for our customers.The ideal candidate will partner on Account Plans and Sales Plans, lead global contract renewals and new MSAs and GSAs, and proactively contact at-risk customers to resolve issues through customer needs analysis.We are looking for a motivated individual who...

  • Enterprise Customer Success Manager, Nordics

    3 months ago

    Copenhagen, Denmark SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Enterprise Customer Success Manager, Nordics

    2 months ago

    Copenhagen, Copenhagen, Denmark SAP SE Full time

    Unlock Customer Success with SAPAt SAP, we empower our customers to achieve their goals. Our collaborative culture and passion for innovation drive us to deliver exceptional customer experiences. We offer a dynamic work environment with opportunities for growth, recognition, and a range of benefits to support your well-being.Key Responsibilities:Advocate for...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    Transforming Business Outcomes with SAPSAP Danmark is seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will play a vital role in driving business growth and success for our customers. Your expertise in business transformation, global customer success, and digital transformation will be essential in...