Current jobs related to Director of Enterprise Customer Programs - Glostrup - Agilent Technologies Denmark ApS

  • Senior Customer Partnership Director

    1 week ago

    Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Partnership Director to lead our Customer Business Unit (CBU) team. As a key member of our leadership team, you will be responsible for driving the overall strategy and direction of our customer partnerships, ensuring we deliver exceptional customer experiences and achieve our...

  • Global Marketing Programs Director

    2 weeks ago

    Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Job SummaryThe Global Commercial Marketing Programs Director is responsible for leading a team of marketing professionals to develop and execute marketing strategies that drive business growth and revenue. The successful candidate will have a proven track record of managing high-performing teams, developing and executing marketing plans, and collaborating...

  • Senior Customer Partnership Director

    2 weeks ago

    Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    About the RoleWe are seeking a highly experienced Senior Customer Partnership Director to lead our Customer Business Unit. As a key member of our leadership team, you will be responsible for driving the overall strategy and direction of our customer partnerships, ensuring we deliver exceptional customer experiences and achieve our business objectives.Key...

  • Head of Customer Partnership

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    About the RoleOverviewThe Senior Client Director will lead a cross-functional team in managing and developing a governance and partnership with Global Customer Programs Europe (GCPE) customers. The role requires a broad scope of authority and leadership to cost-effectively, timely, and professionally manage all activities to meet partnership objectives.Key...

  • Customer Relationship Manager

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    About the RoleOverviewThe Senior Customer Partnership Director will lead a cross-functional team in managing and developing a governance and partnership with Global Customer Programs Europe (GCPE) customers. The role requires a broad scope of authority and leadership to cost-effectively, timely, and professionally manage all activities to meet partnership...

  • Senior Customer Partnership Manager

    2 months ago

    Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Customer Business Unit (CBU) as a Programme Director for Customer Partnerships. This is a senior role that requires a broad scope of authority and leadership to cost-effectively, timely and professionally manage all activities to meet partnership objectives.Key...

  • Client Director

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    About the RoleOrange Business Services is seeking a seasoned professional to lead our Customer Business Unit (CBU) as a Client Director. This is a senior role that requires a broad scope of authority and leadership to cost-effectively, timely, and professionally manage all activities to meet partnership objectives.About YouWe are looking for a highly skilled...

  • Senior Client Director

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Orange Business Services Full time

    About the RoleOverviewThe Senior Client Director will lead a cross-functional team in managing and developing a governance and partnership with Global Customer Programs Europe (GCPE) customers. The role requires a broad scope of authority and leadership to cost-effectively, timely, and professionally manage all activities to meet partnership objectives.Key...

  • Global Marketing Programs Manager

    2 weeks ago

    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Global Marketing Programs Manager - Sustainability Marketing Programs LeadThis is an exciting opportunity to join the Global Commercial Marketing Programs team at Agilent Technologies, a high-performance team that brings products, solutions, and breakthrough marketing approaches into the market faster and more efficiently than ever before. As a Global...

  • Global Marketing Programs Manager

    3 days ago

    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Global Marketing Programs Manager - Sustainability Marketing ProgramsThis is an opportunity to develop and manage global marketing programs in support of Agilent's sustainability products and solutions. As a Global Marketing Programs Manager, you will lead cross-functional teams in marketing program identification, development, and execution to drive...

  • Global Marketing Program Manager

    4 weeks ago

    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Job DescriptionAgilent Technologies is a leading life science, diagnostic, and applied market laboratory company that inspires and supports discoveries that advance the quality of life. We provide innovative solutions to our customers worldwide, enabling them to gain the answers and insights they seek.This is an exciting opportunity to join the Global...

  • Global Marketing Program Manager

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Agilent Full time

    About the RoleWe are seeking a highly skilled Global Marketing Program Manager to join our team at Agilent Technologies. As a key member of our Global Marketing Programs team, you will be responsible for developing and executing global marketing programs that drive growth and improve our customers' experience with Agilent.Key ResponsibilitiesDevelop...

  • Customer Success Manager: Copenhagen, Denmark

    3 weeks ago

    Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Connected Cars A/S. As a key member of our Customer Success team, you will be responsible for owning a portfolio of international enterprise customers and working closely with senior decision-makers to define success and plans of action.Key Responsibilities:Own a...

  • Customer Success Strategist: Copenhagen, Denmark

    4 days ago

    Glostrup, Glostrup Kommune, Denmark Connected Cars AS Full time

    About the RoleWe're seeking a seasoned Customer Success Manager to join our team at Connected Cars A/S. As a Customer Success Manager, you'll be responsible for owning a portfolio of international enterprise customers, engaging with senior decision-makers to define success and plans of action, and owning your customers' success and health metrics.Key...

  • Global Marketing Program Manager

    2 months ago

    Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Job DescriptionAgilent Technologies is seeking a highly skilled Global Marketing Program Manager to join our team. As a key member of our Global Marketing Programs team, you will be responsible for developing and executing global marketing programs that drive growth and improve customer experience.Key Responsibilities:Develop innovative marketing program...

  • Global Marketing Program Manager

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Job DescriptionAgilent Technologies is seeking a highly skilled Global Marketing Program Manager to join our team. As a key member of our Global Marketing Programs team, you will be responsible for developing and executing global marketing programs that drive growth and improve customer experience.Key Responsibilities:Develop innovative marketing program...

  • Global Marketing Programs Manager

    4 weeks ago

    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Global Marketing Programs ManagerThis is an exciting opportunity to join the Global Commercial Marketing Programs team at Agilent Technologies, a leading provider of innovative solutions for the life sciences industry. As a Global Marketing Programs Manager, you will play a key role in developing and executing global marketing programs that drive awareness,...

  • Global Marketing Programs Manager

    2 months ago

    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Global Marketing Programs ManagerThis is an exciting opportunity to join the Global Commercial Marketing Programs team at Agilent Technologies, a leading provider of innovative solutions for the life sciences and diagnostics industries. As a Global Marketing Programs Manager, you will play a key role in developing and executing global marketing programs that...

  • Global Marketing Programs Manager

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

    Global Marketing Programs ManagerThis is an exciting opportunity to join the Global Commercial Marketing Programs team at Agilent Technologies, a leading provider of innovative solutions for the life sciences and diagnostics industries. As a Global Marketing Programs Manager, you will play a key role in developing and executing global marketing programs that...

  • Global Marketing Program Manager

    1 month ago

    Glostrup, Glostrup Kommune, Denmark Agilent Full time

    Job DescriptionAgilent Technologies is seeking a highly skilled Global Marketing Program Manager to join our team. As a key member of our Global Marketing Programs team, you will be responsible for developing and executing global marketing programs that drive growth and improve customer experience.Key Responsibilities:Develop innovative marketing program...

Director of Enterprise Customer Programs

3 months ago

Glostrup, Denmark Agilent Technologies Denmark ApS Full time

Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out

As the Director of Enterprise Customer Programs (m/f/d) , you will be responsible for the success of all Enterprise Customer Programs in EMEA, supporting your team to implement, manage and evolve various Enterprise Services solutions and customer programs within, but not limited to, the Enterprise Customer Services, Relocations and Customer Education Services product portfolio. This involves collaborating with sales and cross divisions and functions with the expressed goal of providing best in class customer experience to ensure customer retention, continuous improvements, and engagement evolution within all our Enterprise Customer Programs. The ideal candidate will be a people focused manager with the ability to build an environment for the team to put our customers’ needs first, so we can deliver “Trusted Answers” at every opportunity.

Your typical tasks involve: 
1. Team Leadership of Enterprise Program Managers Responsible for the overall Enterprise Customer Program within EMEA providing operational leadership for Enterprise Customer program managers. Leads an international team of regional program managers to drive the overall CrossLab Enterprise Business to support the program managers to develop sustainable delivery models and successful implementations of Enterprise solutions, to help customers achieve superior outcomes. A key member of the EMEA Enterprise Services Organisation Management team, contributing and supporting growth of the overall EMEA Enterprise Services Organisation, ensuring that it remains extremely focused on understanding and meeting Enterprise Customer requirements, by building long-term relationships, and achieving high levels of customer satisfaction.

2. Enterprise Customer Program Management Responsible for the establishment and management of a customer program management governance, incorporating structures, standards, processes, communications, and reporting for both country and regional assigned accounts. Establishes and manages processes supporting the Project/Program Steering Committee, streamlining communications between Project/Program managers and collaborators, empowering the committee to engage in meaningful and efficient debate of priorities and resource availability. Ensures the success of the overall CrossLab Enterprise Services EMEA business.

3. Collaboration  Partnering with local Service Business Managers and Directors to help achieve customer service performance measures and results ensuring customer retention and long-term customer relationships. Develop strong relationships with presales to ensure commercial viability of LPS contracts and their successful implementation, while optimizing pricing and value for Agilent and their customers  Partners with key organisations to ensure success of all Agilent’s valued added services including, but not limited to Customer Education Services, Relocations, Digital Solutions.

Your accountabilities: Manage and empower the team to deliver results and drive customer satisfaction and retention. Alongside Enterprise Divisions and sales forces, deliver assigned growth target. Support the success of Enterprise services business, develop, and implement strategic vision and roadmap for Enterprise Services in EMEA.  Collaboration with global program management specialists to drive the development of outstanding customer program management solutions. Uses expertise and knowledge to provide EMEA resource to assigned Enterprise Services Initiatives Seek development opportunities for employees to aid personal development.

Qualifications Team building/development and cross-functional leadership skills. Customer Services and/or customer program management experience essential, preferably in the life science industry. Project Management Training and/or Project Management Professional (PMP) Certified experience is an advantage. Operational excellence and quality process improvement experience. Demonstrated business acumen; ability to listen and understand client requirements. Demonstrated ability to multitask and work on multiple assignments or projects concurrently.  Excellent verbal and written communication skills in English with proven ability to communicate complex ideas clearly and easily.

On a personal level you have great collaboration and strong interpersonal skills with distinctive decision-making abilities and an entrepreneurial spirit.

We offer: Competitive compensation and benefits package (yearly company bonus, pension scheme, home office furniture, medical & life insurance…) Exciting projects in a dynamic collaborative team grounded on an agile culture Career development opportunities in an international company Work-Life-Balance is encouraged Permanent contract in a fast-growing global company
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work Remote Yes

Travel Required 35% of the Time

Schedule Schedule:Full time

Shift Day

Duration No End Date

Job Function Services & Support