Customer Success Team Manager

4 weeks ago

Copenhagen, Denmark Contractbook, Inc. Full time

Introduction:

As the Customer Success team manager, you'll lead by example, fostering close cooperation with marketing, sales, and product teams to ensure unified strategic efforts. Your role emphasises hands-on leadership, guiding the team towards excellence in onboarding, adoption, renewal, and expansion.

You will actively engage in customer calls, provide direct support, and inspire the team through exemplary collaboration. By continually assessing team and customer interactions, you'll identify opportunities for improvement, reinforcing a culture of customer-centricity, teamwork, and achievement.

This role allows you to learn from experts, meet incredible people in an international environment, and take charge of projects to enhance your technical and leadership skills.


In this role, you will:

Serve as a player-coach within the team, actively participating in calls, providing hands-on support, and leading by example to inspire teamwork and collaboration. Conduct ongoing reviews of team performance and customer interactions to identify and solve team challenges. Create and execute simple coaching plans to maintain a high-performing, motivated team and enhance onboarding, adoption, renewal, and expansion processes. Build robust partnerships with marketing, sales, and product teams to align departmental strategies with overarching business goals, focusing on the customer journey. Lead the pursuit of operational excellence by identifying essential systems and tools to increase efficiency within the customer success organisation.

We are looking for someone with:

Proven experience: Concrete and recent experience being a Customer Success Manager, owning revenue, i.e., expansion and renewal, Tech-savviness: the ability to build out "plays" and workflows, with experience in tools like Salesforce, Monday, Notion, and Slack, Coaching skills: the motivation to develop and implement coaching plans and upskilling plans Strategic thinking: Demonstrates ability to establish strong relationships with other departments and coordinate strategic efforts across the organisation.

We offer:

The opportunity to learn from experts and become one,
You do have the chance to meet fantastic people in a truly international environment, The chance to take ownership of projects and grow your technical sales skills and leadership abilities.

Application:

Who is better to tell us more about you than you? Therefore, please upload your CV and answer the following three questions.

We hold interviews on an ongoing basis, meaning you should apply sooner rather than later to ensure we get you in the loop. We look forward to hearing from you and want to have you start as soon as possible because we want to get going 🚀

Recruitment process:

Introduction with Viktor Heide, COO & co-founder (25 min). Interview with our CPO and co-founder, Jarek (60 min). Talent Test with our COO and co-founder, Viktor (30 min + 30 min prep time). Case Study with Jarek and a rep from the team, (60 min + prep time). References. Contract negotiations, and you're hired

About Contractbook:

At Contractbook, our vision is to create a new era of contracts. We believe that contracts should be more than static documents – they should be dynamic, connected, and easily accessible. Our mission is to make contract data accessible and actionable for small and medium-sized businesses all over the globe. By empowering teams to build better, future-proof contracts, we are helping businesses of all sizes navigate the increasingly complex world of contract management.

We are building a harmonic group of unselfish team players. We do not allow brilliant jerks, even if it means that we miss out on some talented people. What is essential for us is that you fit into our culture and show openness, ambition, and motivation. In return, we will facilitate an environment where talented people can learn, grow and boost their careers, so please join us in creating a new era of contracts.

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