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Customer Success Manager
2 months ago
Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for 35 billion+ users.
It's a place where you can do what you are naturally best at with a diverse team coming from 45+ countries with offices in Denmark, US, South Korea and Australia.
About the role
As a Queue-it Customer Success Manager, you will be a critical part of create and maintaining Queue-it's solid relationships with a wide range of customers. You'll build and develop partnerships by effectively supporting customers with their goals.
Responsibilities:
Empower customer success. Develop an understanding of the typical business issues our customers face, map Queue-it solutions to address their needs, and educate them on our software.
Ensure customers get maximum value from their investment in Queue-it. Track customer usage data, NPS, health indicators, etc. to identify and support growth opportunities, churn risk, downscaling, win-backs, etc.
Collaborate towards growth. Partner with the technical engagement and sales teams to facilitate client relationships, handle deliverables, and mitigate risks. Keep great records within our CRM, and share findings from the customer base across the organization (sales, marketing, solutions, and development)
Qualifications:
4+ years of Customer Success experience (or in a similar client-facing role)
Previous experience influencing and meeting company revenue goals
Prior experience working for a SaaS organization within the IT industry, and/or handling government contracts preferred
Great written and verbal communication skills in English (Danish not required)
Native (or high professional proficiency) in German language (written and oral) is required, additional high proficiency in French language is a big advantage.
We are looking for someone who is:
Interested in technology and has a strategic commercial mindset
Articulate and comfortable interfacing with all levels in an organization, e.g. C-level, marketing, and technical positions
Strong in stakeholder management and has business acumen including understanding the decision-makers and the customer’s approval process
Able to handle multiple priorities effectively, and to prioritize tasks based on their overall urgency
Enthusiastic about delivering a great customer experience
A motivated focused person who can work both collaboratively and individually
Excited to work in a progressive, global, multilingual, multicultural organization
Skilled or open to be coached in MEDDPICC
Why you'll love working with Queue-it:
Trust. Our philosophy is online trust. This philosophy of trust extends to our work culture and environment.
Strengths based approach. We want and encourage you to use your natural strengths to thrive and achieve success.
Diverse and inclusive culture. In a company with 40+ nationalities, you will be able to enjoy a truly intercultural and inclusive environment.
Social. We regularly have fun get-togethers: region-themed Friday bars, breakfasts, daily subsidized lunches from the canteen etc., with facilities such as a ping pong and Fussball tables.
About the office
Located in the heart of Copenhagen, the Queue-it headquarters offers modern amenities, collaborative spaces, and quiet zones to suit all work styles – plus games, ping pong, foosball, PS4, social events, clubs, and great coffee, lunch, and snacks
Apply today
Please submit all materials in English
Due to GDPR regulations, we cannot accept applications/CVs via email. Please apply online to be considered.
Queue-it is committed to employing a diverse staff. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
