Brand Health
5 days ago
NielsenIQ Copenhagen, Capital Region of Denmark, Denmark
2 days ago Be among the first 25 applicants
About This Job
In this Strategic Leadership Role, you will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across WE reporting into the SA&I Customer Success regional leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.
Responsibilities
- Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
- Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
- Support hub strategy for market and product lines
- Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
- Set and measure a high level of delivery standards driving client satisfaction
- Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
- Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
- Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
- Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
- Target reductions in cycle time across ad hoc methods
- Drive high level employee engagement and retention
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
- Support/enable industry and thought leadership efforts
Core KPIs
- Team Engagement and Retention - Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates
- Regional Revenue for the Practice Area: Drive repeat sales, renewals & Ensure all delivery schedules are optimized to meet quarterly revenue targets
- NPS: Ensure sufficient response rate from clients, Increase/maintain baseline performance, Support and/or lead key client follow ups and action plans
- EBITDA - Support region lead to: Monitor project and solution profitability, and leverage time tracking learning to help improve delivery contribution, Manage W&S Delivery budget through a lens of optimization for the region via org design, hubbing, etc. and to Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement
Qualification
- Proven track record in Analytics Consultancy/ Market Research leadership roles
- Expertise in (application of) Brand & Media Solutions preferred
- Proven leader of high performing teams
- Bachelor's Degree required, Master's preferred, or equivalent experience
- Knowledge in sales processes in CPG companies, customers, modern and traditional market
- Good knowledge of NielsenIQ products, services and data preferred
- Strong analytical skills
- Proven sales acumen
- Strong sense of urgency and accountability to drive client outcomes
- Proven experience in leading a team, managing people, and developing talent
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic, deductive reasoning, problem-solving, and critical thinking skills
- Skilled & polished communicator, including client presentations
- Able to synthesize data & simplify findings to solve client business issues
- Strong project management skills and ability to manage multiple priorities
- Experience using large data sets to finding insights and make recommendations
- High say-do ratio
- Experience in driving organizational transformation is a plus
Additional Information
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
-
Senior Brand Strategist
3 days ago
Copenhagen, Copenhagen, Denmark Karo Healthcare Full timeKaro Healthcare is a pioneering organization in the consumer healthcare sector, committed to empowering individuals to take control of their health. With a wide-ranging portfolio across seven categories, we have built a strong presence in 90 countries. Our focus on innovation and strategic partnerships has enabled us to drive business growth and market...
-
Nordic Consumer Health Brand Strategist
5 days ago
Copenhagen, Copenhagen, Denmark Dr. Reddy's Laboratories Full timeWe are Dr. Reddy's Laboratories, a leading global healthcare company committed to expanding our presence in consumer health.We are seeking a seasoned marketing professional to lead our brand strategy and growth efforts across the Nordics and Netherlands.The successful candidate will be responsible for driving growth and penetration of Nicotinell in these...
-
Brand Manager
3 days ago
Copenhagen, Copenhagen, Denmark Karo Healthcare Full timeKaro Healthcare, a dynamic and growing company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in...
-
Brand Manager
3 days ago
Copenhagen, Copenhagen, Denmark Karo Healthcare Full timeKaro Healthcare is a leading provider of consumer healthcare products, empowering people to make informed decisions about their health. With a diverse portfolio across seven categories, we have established a strong presence in 90 countries. Our growth strategy focuses on organic expansion and strategic partnerships.As a Brand Manager - Skincare, you will...
-
Brand Manager Nordics
2 weeks ago
Copenhagen, Copenhagen, Denmark Dr. Reddy's Laboratories Full timeDr Reddy's Laboratories is a global healthcare company with revenues of US$3.5bn and a mission to expand in consumer healthcare.Role overview:If you're passionate about marketing, health, and making a lasting impact, join us in our journey to help people overcome nicotine addiction and create a healthier future because Good Health Can't waitWe are seeking an...
-
Brand Manager Nordics
5 days ago
Copenhagen, Copenhagen, Denmark Dr. Reddy's Laboratories Full timeDr Reddy's Laboratories is a global healthcare company with revenues of US$3.5bn and a mission to expand in consumer healthcare. Role overview: If you're passionate about marketing, health, and making a lasting impact, join us in our journey to help people overcome nicotine addiction and create a healthier future because Good Health Can't wait We are...
-
Customer Success Director
5 days ago
Copenhagen, Copenhagen, Denmark NielsenIQ Full timeAbout the RoleIn this strategic leadership position, you will be responsible for driving customer success for the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe. You will work closely with the Regional Customer Success lead to develop strategies that deliver exceptional results.ResponsibilitiesSupport the development of a...
-
Brand Manager Nordics Lead
5 days ago
Copenhagen, Copenhagen, Denmark Dr. Reddy's Laboratories Full timeDr. Reddy's Laboratories is a global healthcare company with significant presence in consumer health. Our mission is to expand our footprint and contribute meaningfully to the well-being of individuals worldwide.We are seeking an experienced marketing professional with a strong entrepreneurial mindset to lead brand strategy and growth across the Nordics and...
-
Copenhagen, Copenhagen, Denmark High5 Full timeWe are High5, a health supplement business looking for a consultant to support with a market research project focused on the retail of our products. The ideal candidate should have expertise in the health/wellness market or pharmacy retail. Key responsibilities include visiting pharmacies and health food stores, verifying SKU availability, taking product...
-
Brand Growth Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Dr. Reddy's Laboratories Full timeAbout UsWe are Dr Reddy's Laboratories, a global healthcare company with a vision to expand in consumer healthcare. Our team is passionate about making a lasting impact in people's lives.As a Brand Manager, you will play a critical role in driving growth and penetration of Nicotinell in the Nordics and Netherlands. Your expertise will help us achieve our...
-
Brand Marketing Lead
6 days ago
Copenhagen, Copenhagen, Denmark Bayer AG Full timeAt Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where, 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities...
-
Brand Marketing Lead
6 days ago
Copenhagen, Copenhagen, Denmark Bayer AG Full timeAt Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where, 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities...
-
Philips Hearing Solutions Brand Director
3 days ago
Copenhagen, Copenhagen, Denmark Demant Polska Full timePhilips Hearing Solutions Brand DirectorAre you set to elevate the Philips brand while coordinating a skilled marketing team? Demant is the global Licensee for Philips Hearing Solutions, and we have an exciting opportunity for a Brand Director for the Philips brand.Our purpose is clear: we want people with hearing impairments to experience the sounds of...
-
Philips Hearing Solutions Brand Director
4 hours ago
Copenhagen, Copenhagen, Denmark Demant Polska Full timePhilips Hearing Solutions Brand Director Are you set to elevate the Philips brand while coordinating a skilled marketing team? Demant is the global Licensee for Philips Hearing Solutions, and we have an exciting opportunity for a Brand Director for the Philips brand.Our purpose is clear: we want people with hearing impairments to experience the sounds of...
-
Account Lead NoA Health
2 weeks ago
Copenhagen, Copenhagen, Denmark Noahealth Full timeAre you our new Account Lead at NoA Health?Are you a person who loves to be curious and understand an organisation's challenges and design a plan to address them? The 'go-to' person who loves to be an integral part of leading a team? Then you may be our new account team memberAre you a strategic thinker who understands the complexities of the pharmaceutical...
-
Key Account Manager, Nestlé Health Science
19 hours ago
Copenhagen, Copenhagen, Denmark Nestlé SA Full timeEr du klar til at udnytte din iværksætterånd i en dynamisk rolle? Hos Nestlé Health Science søger vi en Key Account Manager, der kan skabe stærke relationer og udvikle strategier for at styrke vores markedsposition. Vi tror på, at innovative idéer kan komme fra alle, og sammen kan vi hjælpe mennesker med at leve sundere liv gennem vores...
-
Copenhagen, Copenhagen, Denmark Nestlé SA Full timeAbout Nestlé SAWe are the largest food company in the world, focusing on nutrition, health, and wellness. Our Nordic office is a community where people truly matter. We value every aspect of you, from your talents to your personal experiences.
-
Market Research Consultant Position
1 day ago
Copenhagen, Copenhagen, Denmark High5 Full timeHigh5, a leading health supplement business, is seeking a skilled consultant to support a market research project focused on the retail of our products. This project involves conducting in-depth market analysis and gathering valuable insights from pharmacies and health food stores in the Copenhagen area.Project ObjectivesVisit and gather data from as many...
-
Market Research Consultant
1 day ago
Copenhagen, Copenhagen, Denmark High5 Full timeHigh5 Copenhagen, Capital Region of Denmark, DenmarkMarket Research ConsultantWe are a health supplement business looking for a consultant to support with a market research project focused on the retail of our products.For this project, we're looking for someone to conduct the following tasks and share the findings in a written report with accompanying...
-
Product Development Manager
3 days ago
Copenhagen, Copenhagen, Denmark Karo Healthcare Full timeKaro Healthcare is a fast-paced and dynamic organization, dedicated to providing innovative solutions for everyday healthcare. With a diverse portfolio across seven categories, we have established a strong presence in 90 countries. Our focus on innovation and strategic partnerships has enabled us to drive business growth and market share.We are seeking an...