CRM Automation

2 days ago

Copenhagen, Denmark Pandora Jewelry Full time

CRM Automation & Lifecycle Specialist, Global CRM & Loyalty
Are you ready to craft engaging automated customer journeys in over 50 markets for the world’s largest jewelry brand? Do you have a passion for creating memorable and seamless customer experiences? And are you eager to elevate your skills within an industry-leading technical setup? If so, this is the perfect opportunity for you.

Job description
At Pandora, we are looking for a CRM Automation & Lifecycle Specialist to join our Global CRM & Loyalty team. You will be a key player in building cutting-edge automation journeys, delivering unique and memorable experiences for our customers worldwide. As our CRM Automation & Lifecycle Specialist, you’ll be at the forefront of improving our automated setup, driving activities related to our email and SMS campaigns, and implementing innovative use cases that enhance our loyalty program.

Your main responsibilities will be to:

- Set up and manage customer lifecycle and trigger flows in Bloomreach on a global scale.

- Lead the implementation of automated SMS initiatives to deepen customer engagement.

- Support on the ownership of Bloomreach platform, including data mapping, backlog management, product feeds, web tracking, and maintaining high data quality.

- Plan and execute A/B testing strategies for automated customer lifecycle journeys to optimize performance.

- Identify and resolve technical issues related to email delivery, formatting, and platform functionality.

- Collaborate with clusters and stakeholders, providing guidance on effective usage of the Bloomreach platform.

Something about you:
You’re a proactive and detail-oriented professional with a deep understanding of how to create customer value through automated journeys. You possess hands-on experience in building and managing complex workflows, and you excel at tying everything seamlessly together. A collaborative team player, you’re comfortable working cross-functionally and thrive in a dynamic, fast-paced environment.

To excel in this role, you should have:

- A degree in Marketing, Digital Marketing, Marketing Technology, or a related field.

- At least 3 years of experience in a similar role working with CRM and marketing automation

- Strong experience with marketing automation platforms, such as Bloomreach, Salesforce, or Adobe Campaign.

- Proficiency in email marketing analytics, with experience in Adobe Analytics, Google Analytics, or similar tools.

- A deep understanding on how to set up customer journeys and building advanced flows.

- Basic coding skills (Jinja/HTML) for personalization and the ability to leverage AI tools like Chat GPT to support the technical setup of use cases

- Experience working cross-organizationally with multiple stakeholders.

- Strong organizational skills, with the ability to manage your time and responsibilities effectively.

- Experience in the retail, fashion, or FMCG industry within a global organization is appreciated but not required.

- Fluency in English, both verbal and written.

What we offer:
At Pandora, you’ll join a passionate, dynamic team and be part of a global organization that values collaboration, creativity, and innovation. You’ll have the opportunity to work with an advanced Mar Tech setup, continuously develop your skills, and contribute to meaningful customer experiences.

Your new team:
Pandora is a company with a big heart that takes great pride in treating our people well. You’ll be part of an exciting business area and work in an international hub of can-do spirited, passionate, and performance-driven individuals. The Global CRM & Loyalty Team consists of 19 dynamic team members who collaborate closely with various functions and senior stakeholders as part of the Go-To-Market function within the CMO area.

Additional information
Global Career Band 5
Application deadline: 6th of November 2024

Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please apply as soon as possible. We encourage you to attach a CV and Cover Letter to the application. We look forward to hearing from you

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

  • Technical CRM Expert

    10 hours ago

    Copenhagen, Copenhagen, Denmark Miinto Group Full time

    Role OverviewMiinto Group is seeking a skilled Technical CRM Expert to drive revenue and profit from our email and SMS permission base across 12 markets.This is an exciting opportunity for a CRM professional with +2 years of e-mail marketing experience and technical flair to play a big part in our CRM solutions, quality assessment of sendouts, and customer...

  • Senior CRM Marketing Strategist

    4 days ago

    Copenhagen, Copenhagen, Denmark Lunar Denmark Full time

    Lunar Denmark is seeking a seasoned Senior CRM Marketing Strategist to drive user engagement, boost product adoption, and foster long-term customer loyalty. Join our dynamic team where innovation meets vibrant culture.Key Responsibilities:Develop targeted CRM strategies tailored to retail banking customersDesign and implement multi-channel campaigns using...

  • Business Development CRM Specialist

    17 hours ago

    Copenhagen, Copenhagen, Denmark Mynewsdesk Full time

    Company OverviewAt Mynewsdesk, we're harnessing our organisation's data to streamline processes and systems, ensuring timely and accurate decision-making. Our growing team, currently consisting of Salesforce Experts and developers, plays a key role in managing all internal systems used for daily business.Job DescriptionAs a senior Salesforce Administrator,...

  • Data-Driven CRM Marketing Specialist for Customer Insights

    4 days ago

    Copenhagen, Copenhagen, Denmark Danske Bank Full time

    About UsDanske Bank is a global leader in customer-centric banking, driven by innovation and a passion for delivering exceptional experiences. Our team of 9 CRM Analysts works tirelessly to execute 1:1 sales and marketing strategies, continuously improving all commercial activities to make a positive impact on our customers' lives.Our MissionWe are seeking a...

  • Chief Experience Designer

    1 day ago

    Copenhagen, Copenhagen, Denmark VML MAP Full time

    Transform Customer Experiences at VML MAPDrive strategic growth and innovation as a Senior Experience Strategist with our team of experts in Marketing Automation, Personalization, Loyalty, and CRM.About the RoleAs a seasoned professional, you will take on the responsibility of crafting customer-centric experience strategies for global clients. Your mission...

  • Business Development and Marketing Specialist

    17 hours ago

    Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    At Keybird Instruments ApS, a cutting-edge startup based in Hvidovre, Denmark, we are on a mission to disrupt the traditional music market with our innovative, compact acoustic piano. If you're passionate about shaping the future of music and commerce, we invite you to join our team.Our goal is to provide an unparalleled acoustic experience that caters to...

  • Customer Marketing Solutions Expert

    1 day ago

    Copenhagen, Copenhagen, Denmark Miinto Full time

    Miinto, one of Europe's largest online fashion platforms, connects shoppers, boutiques, and brands across 12 markets.We are seeking a highly skilled Customer Marketing Solutions Expert to join our team in Copenhagen.About the Role:Drive revenue and profit from our email and SMS permission base across 12 markets.Be a go-to person for all technical CRM...

  • Northern Europe Marketing Specialist

    10 hours ago

    Copenhagen, Copenhagen, Denmark SkyShowtime Full time

    Sky Showtime is a leading streaming service in Europe, offering a unique blend of Hollywood and local entertainment. We are seeking a skilled Customer Growth Manager to join our team in Northern Europe and drive user engagement and growth through effective Retention & Engagement marketing strategies.This role requires expertise in analyzing customer data,...

  • Regional Engagement Manager, NE

    2 days ago

    Copenhagen, Denmark SkyShowtime Full time

    Description Sky Showtime is seeking a Regional Engagement Manager to join our team in Northern Europe (Copenhagen or Stockholm) and play a crucial role in advancing our Retention & Engagement marketing efforts. In this position, you'll be instrumental in driving user engagement and growth by leveraging your expertise in Retention & Engagement strategies,...

  • Strategic Marketing Operations Specialist

    2 days ago

    Copenhagen, Copenhagen, Denmark VML Full time

    At VML, a world-leading Centre of Excellence in personalized customer experiences, we help businesses humanize the relationship between brands and customers through hyper-personalization at scale, marketing automation, and CRM.About UsWe are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds...

  • Digital Transformation Leader for Enhanced Efficiency

    17 hours ago

    Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    About the Role:We are seeking a visionary Head of Digital Development to spearhead our organisation's digital transformation, driving efficiency and innovation.This is a pivotal position where you will oversee, manage, and enhance our digital ecosystem, ensuring seamless integration of cutting-edge technologies and streamlined processes. As a critical...

  • Tech Sales Professional for Sustainability

    1 day ago

    Copenhagen, Copenhagen, Denmark BeCause Full time

    Transforming the Travel and Hospitality IndustryAt BeCause, we're on a mission to revolutionize sustainability in travel and hospitality. Our AI-powered platform empowers businesses to simplify, automate, and amplify their sustainability efforts.As a Business Development Representative (BDR), you'll play a critical role in connecting with businesses that can...

  • Growth Manager: Driving Top-Line Growth in Digital Media

    1 day ago

    Copenhagen, Copenhagen, Denmark Dept Full time

    Job OverviewWe are seeking a skilled and experienced Growth Manager to join our team at DEPT.As a Growth Manager, you will be responsible for driving the growth of our digital media services by developing and executing business strategies that align with our company goals.Our ideal candidate is a self-motivated and results-driven professional with a strong...

  • Digital Marketing Strategist

    17 hours ago

    Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time

    Job DescriptionGAN Integrity Solutions is a pioneering company in the compliance software industry, revolutionizing the way businesses manage their compliance activities. Our team is highly diverse, spanning various professional and cultural backgrounds.As a Digital Marketing Specialist, you will be responsible for developing and implementing digital...

  • Digital Marketing Strategist

    1 day ago

    Copenhagen, Copenhagen, Denmark Happy Mammoth Full time

    At Happy Mammoth, a fast-growing natural food tech business selling across the United States, Australia and Europe, we specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements. Our goal is to help our clients make long-lasting positive health changes and start living very full lives again.We are...

  • Strategic Data Insights Professional

    1 day ago

    Copenhagen, Copenhagen, Denmark Wunderman Full time

    Unlock Business Potential with Data-Driven Decision MakingAt Wunderman, we're seeking a talented Strategic Data Insights Professional to join our team. As a key member of our Insights and Intelligence team, you'll play a vital role in uncovering game-changing insights from complex data and driving customer behavior for global brands.What You'll Do:Conduct...

  • Senior Sales Operations Analyst

    3 days ago

    Copenhagen, Copenhagen, Denmark Scandinavian Tobacco Group Tobacco Service B.V. Full time

    Company OverviewScandinavian Tobacco Group is a leading international tobacco company operating in over 100 countries. Our team of experts works together to drive business success through data-driven insights.Sales Data Analyst RoleWe are seeking a dynamic and detail-oriented Senior Business Analyst to join our sales operations team. This role is crucial in...

  • Web Application Developer

    17 hours ago

    Copenhagen, Copenhagen, Denmark Sprinteins Full time

    Company Overview">Sprinteins is a software development company that specializes in creating custom web applications for enterprise IT solutions. We are looking for a talented and experienced Web Application Developer to join our team and help us deliver high-quality solutions to our clients.Job Description">The ideal candidate will have a strong background...

  • Strategic Technology Leader

    2 days ago

    Copenhagen, Copenhagen, Denmark VML Full time

    As a seasoned technology leader at VML, you'll be part of a global network that encompasses over 30,000 employees across 150+ offices in 60+ markets. Our inclusive work environment values connection, belonging, and the power of differences.About UsVML is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand...

  • Product Strategist and Business Driver

    2 days ago

    Copenhagen, Copenhagen, Denmark Apsis - an Efficy company Full time

    Transforming Customer Data into Customer InsightApsis, an Efficy company, is a leading European Customer Relationship Management (CRM) solution that empowers businesses to unlock their growth potential. Our comprehensive platform includes products for marketing automation, sales, project management, customer service, and customer nurturing.With over 300,000...