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Customer Service Ninja

2 months ago

København, Denmark The HubDanske Bank Full time

Wanna talk to happy customers all day long? Who never has any challenges or issues in their lives? Customers who always remember to order the correct product, treat it correctly and cancel within time if they don’t want it anyway?

Then you don’t have to read any further - because at Klar we have an awesome Customer Service team who deals with real human struggles, issues and claims on a daily basis. You can be a part of this awesome team, join forces and close cases. Are you ready to be the warm, welcoming voice of Klar? Do you have a knack for making customers feel truly valued and heard? If so, we have an exciting opportunity for you

As a Customer Service Ninja ????, you will not just be answering phone calls, emails, and social media messages – you will be the go-to person for our customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care.

We use a lot of effort in training our inhouse Ninjas ???? ???? Therefore we would like for you to commit for this role for at least a year. The job is perfect for you who has "Sabbat år", in between education or someone who just looooves customer relations

At Klar, we are not just any e-commerce company. We are the architects behind the curtain, bringing you the finest windows and doors with a dash of digital excellence. Imagine shopping for windows and doors online without the hassle. That's what we do Our web platform is like no other, and it has won awards to prove it. We make buying windows and doors a breeze, saving you both time and money - what’s not to like

For you to be a success in Klar ️, you need to have the following skills:

  • It is an ultimate requirement that you have 1+ years of experience in Customer Service on the phone and online (eg. customer contact centre, insurance companies or Telco)

  • Communication and negotiation? You've got those skills in your back pocket.

  • Your problem-solving abilities are so sharp they could cut through window glass ???? (figuratively, of course).

  • You are tech savvy and computers are your trusty sidekicks, and you are proficient in using software and tools for customer service (we use FreshDesk)

  • You are all about the customers, always aiming to resolve their issues like a champ - you are customer centric in your bones

  • It is a big plus if you have experience from scale-ups or fast-growth companies

  • Strong communication skills -Fluent in Danish and English on a high level - both oral and written. Danish because you will belong to the Danish market - speaking with Danish customers. English as this is our company language

  • Proactive approach - please wear your CAN-DO cab

  • To work onsite at the office- we like being together as a the team physically in the office

Assignments on your to-do lists

Are you ready for a role that is as exciting as a double-glazed window on a cold winter's night? Look no further As a Customer Relation Ninja at Klar, you will be the Chief Negotiator of customer concerns, the magician of inquiries, and the closer of our claims-related questions. More specifically, your tasks include:

  • Be the welcoming voice of our company by picking up the phone, ensuring customers feel valued and heard

  • Address customer inquiries through additional channels, including emails and social media messages

  • Provide assistance and guidance to customers, helping them navigate our products, resolve issues, and answer their questions effectively

  • Receive, review and close customer claims related to Klar orders, including product defects, damages, or installation issues.…. Close the claim asap No “dragging out the process”. Close it and move on.

  • Excellent communication skills and know how to deal with unhappy customers

  • Act as a brand ambassador, representing the company's values and maintaining a positive brand image.

We also offer:

  • Pension - partly paid for by Klar

  • Health Insurance with dental coverage

  • After 1 year of employment you will receive an additional 5 vacation days (FerieFridage in Danish)

  • 1 Care Day each quarter - a day JUST for you where you can do whatever you would like to

  • A one time extra 5 weeks paid sabbatical after 5 years of employment in the Company - meaning 5 weeks ON TOP of your already earned vacation

  • Central location in Nørrebro 2 minutes of walk from Skjolds Plads

  • Possibility to work from our sister offices from time to time (only if you want to). Klar will cover the plane tickets Copenhagen, Tartu or Tallinn ️

  • An opportunity to have a significant influence on your work and the business in general (we are very open to change)

  • Delicious and varied lunch buffet (vegan/non vegan) - partly paid for by Klar

  • An informal and positive workspace that likes to joke around

  • A scale-up environment: Not a start-up with no means, nor a corporate monster that doesn’t care

  • Unforgettable team events and company parties (Klar heroes together ????️ )

The office location:

Klar is a Scandinavian organization with offices in Denmark and Estonia. Our headquarters and factory are located in Estonia, Tartu - but you will be working with our vibrant team in ourCopenhagen-based office located in Nørrebro - Schiller House. Here you will join and get 14 cool, talented, and totally awesome colleagues - we look forward to meeting you

Our Copenhagen-based office is well connected to several public transportation points (bus and s-train stations within 2 min walk) and has access to a large parking lot (if you are not a big fan of cycling ).

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