Senior Account Manager

5 days ago

Copenhagen, Copenhagen, Denmark Kahoot Full time

Are you a SaaS sales professional with a strong commercial drive who enjoys unlocking revenue through renewals? If you have experience in Account Management, or a similar renewals-related role, we want to hear from you

At Kahoot, we're looking for a Senior Account Manager to join our team. In this role, you'll take charge of executing and managing renewals across EMEA. You'll work closely with our Customer Success and Account Executive teams, driving renewal efforts, optimizing our renewals processes, and identifying opportunities for commercial growth.

If you thrive in an entrepreneurial environment, are passionate about maximizing revenue, driving efficiency, and want to contribute to a company that's transforming the way people learn, keep reading

About Kahoot
The Kahoot Group is on a mission to make learning awesome We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot's vision is to build the leading learning platform in the world. Since launch, Kahoot has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com , and let's play

Our Krew

At the Kahoot Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we're a diverse and fun bunch of people We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

Responsibilities

  1. Drive and execute the renewal process for a portfolio of Kahoot customers, ensuring timely and successful renewals of their subscriptions.
  2. Diligently and consistently uncover expansion and upsell opportunities to grow the portfolio.
  3. Create insights and overview of upcoming renewals in advance and collaborate closely with the Customer Success and Sales Teams to secure successful renewals and reduce churn risk.
  4. Develop and maintain strong relationships with existing customers, acting as a trusted advisor and point of contact for their renewal needs.
  5. Collaborate with customers to understand their company needs and business case, and negotiate renewal terms and pricing.
  6. Execute necessary commercial agreements/amendments of the renewals or expansions.
  7. Work closely with the Customer Success team to ensure a seamless transition from the sales process to customer onboarding and ongoing support.
  8. Ensure renewals flow correctly into our core systems, maintain data hygiene, and identify process improvement opportunities.
  9. Keep track of renewal metrics and provide regular reports to the Sales and Finance teams, helping to identify trends and areas for improvement.
  10. Weekly forecasting and reporting on expected revenue and potential upsides.
  11. Identify relevant stakeholders and build business cases that convince customers to keep investing in Kahoot solutions.
  12. Utilize HubSpot (CRM) to manage and record all account activity, including maintaining accurate and up-to-date quotations, account activities, opportunities, and leads.

Minimum Requirements

  1. 5+ years of experience in account management/renewals within value-based B2B SaaS sales, working with enterprise customers.
  2. Proven success in managing a large portfolio of accounts, prioritizing, securing large expansions, and driving customer growth.
  3. Project and change management skills with past successes in process optimization and cross-functional collaboration.
  4. Strong commercial and business acumen, with a hands-on approach.
  5. Skilled at engaging decision-makers and key stakeholders, building lasting relationships.
  6. Excellent sales and negotiation skills.
  7. Structured and data-driven mindset.
  8. The ability to work both independently and as part of a team.
  9. Energized by a performance, fast-paced, and dynamic environment.
  10. Can relate to our Commercial Mantras: Professionalism, Pro-Activity, Sense of urgency, Trust, Accountability, Collaboration, and Prioritization.
  11. Fluent in English, both verbal and written.

Benefits

  1. A chance to grow within a global leading and fast-moving ed-tech company.
  2. A competitive compensation package.
  3. Paid maternity and paternity leave.
  4. Home broadband allowance.
  5. Mobile subscription.
  6. Flexible working.
  7. Buddy program.
  8. Social and company events (virtual and in person).
  9. A diverse, friendly, and international environment.
  10. Modern office in central Copenhagen or central Oslo.
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