Customer Success Manager

1 week ago

Gladsaxe Kommune, Denmark Dun & bradstreet Full time

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us Learn more at dnb.com/careers .

We are building our Northern European Customer Success team and now recruiting more talented team members We are looking for a Customer Success Manager in Denmark to join our Northern European team. This role is the primary point of responsibility and accountability for all service obligations to ensure we realise value for D&B’s largest clients.

This role will be located in our offices in Søborg with a hybrid working format if desired.


Key Responsibilities:
  • Accountable for assigned client’s overall success with D&B: driving adoption & value realisation activities, growth of D&B footprint, client satisfaction and supporting renewals.
  • Work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement.
  • Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved.
  • Independently network and own service relationship with your customer community via face to face meetings to build intelligence on technology infrastructure, strategic objectives and further D&B partnership.
  • Design meaningful metrics and KPIs to evidence value (ROI) from client investment in D&B Solutions and accountable for reporting to internal/external stakeholders.
  • Deliver external service reviews (preferably Face to Face) to review solution adoption, progress key initiatives and assess client sentiment.
  • Actively contribute to strategic account planning by sharing intelligence from service relationship with sales peers.
  • Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes.
  • Develop specialist industry knowledge relevant to your customer base to advise on industry dynamics/ trends, peer best practices and how best to utilize D&B Solutions.
  • Work within an account team matrix and lead senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B.
  • Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan.
About you:
  • Minimum of five years of experience working in a client facing role
  • At least 3 years experience working with large clients dealing with data and analytics delivered via highly technical solutions
  • Proven track record in delivering retention results through successful client success engagements
  • Strong collaboration and influencing skills are critical to the success of this role
  • Client-centric approach, with good commercial instincts
  • The ability to build and maintain relationships with clients and internal stakeholders
  • Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills
  • Innovative thinker who is willing to look at new ways to achieve stated objectives
  • Self-starter who can work independently, enjoys solving problems and executing against plans
  • Strong service management and project management skills
  • Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action.
  • Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors as well as widen and broaden your competencies through structural courses and programs.
  • Fluent in English and Danish

Why Join Us?

Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Denmark include:

  • 5 weeks statutory holiday + 1 week “feriefridage”
  • Two paid volunteer days to contribute to causes in your community
  • A paid day every year to use for your health and wellness
  • Local “Personaleforening” arranging local events
  • Subsidized lunch scheme
  • Health insurance included in pension agreement
  • Access to free services providing support and counselling
  • Flexible working arrangements and hybrid work arrangement for most roles

Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you

All Dun & Bradstreet job postings can be found at and . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants : Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy , which governs the processing of visitor data on this platform.

#J-18808-Ljbffr

  • Customer Success Manager

    4 weeks ago

    Lyngby-Taarbæk Kommune, Denmark Conference Manager Full time

    About the role We're looking for a Danish/English speaking Customer Success Manager to join our growing team.You will be one of the heroes of Conference Manager whose finest job it is to help our customers succeed with planning their events, conferences and fairs in the most professional and service minded way possible. As an expert in our platform, you'll...

  • Senior Customer Success Manager

    1 week ago

    Københavns Kommune, Denmark Avallone.io Full time

    Intro Are you ready to make an impact at a fast-paced SaaS startup transforming the FinTech + RegTech space? We’re seeking a Senior Customer Success Manager to own strategic customer relationships, lead complex implementations + shape the future of our Customer Success team. In this role, you’ll thrive in a dynamic environment, working closely with...

  • Customer Success Manager

    4 months ago

    Gentofte Kommune, Denmark Wolfpack Full time

    Bliv en del af flokken og vær med til at ændre måden virksomheder håndterer udgifter på! Som Customer Success Manager i Wolfpack bliver du en nøgleperson i et über-ambitiøst startup. Bliv en del af flokken og vær med til at ændre måden virksomheder håndterer udgifter på! Som Customer Success Manager i Wolfpack bliver du en nøgleperson i et...

  • Customer Success Manager

    4 months ago

    Aarhus kommune, Denmark Plecto Full time

    Customer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...

  • Customer Success Manager

    1 week ago

    Gladsaxe, Gladsaxe Municipality, Denmark Dun & bradstreet Full time

    At Dun & Bradstreet, we combine global data and local expertise to help clients make informed decisions.We are a team of diverse thinkers and problem solvers who share a common curiosity: turning data into value. If you share this curiosity and want to be part of a future-ready company, come learn more about our opportunities.We are building our Northern...

  • Customer Success Manager: Copenhagen, Denmark

    4 months ago

    Glostrup Kommune, Denmark Connected Cars AS Full time

    Customer Success Manager We’re looking for a new colleague to join our Customer Success Manager team at our offices in Sydhavn, Copenhagen. You will be part of a small team that is tasked with retaining and growing existing customers. Connected Cars is on a mission to connect millions of car-owners with their vehicles by hooking into the on-board...

  • Customer Success Specialist

    1 week ago

    Hørsholm Kommune, Denmark CM Medical Recruitment Full time

    Get AI-powered advice on this job and more exclusive features. Connecting Top-tier Talent with Opportunities in the Medical Device Industry CM Medical have partnered with an innovative company that specializes in developing advanced software that leverages artificial intelligence to analyze microscope images, primarily for medical research and diagnostics....

  • Customer Success Specialist

    1 day ago

    Hørsholm Kommune, Denmark CM Medical Recruitment Full time

    Direct message the job poster from CM Medical Recruitment Connecting Top-tier Talent with Opportunities in the Medical Device Industry CM Medical have partnered with an innovative company specializing in developing advanced software that leverages artificial intelligence to analyze microscope images, primarily for medical research and diagnostics. Their...

  • Head of Customer Success to Hobbii

    7 days ago

    Københavns Kommune, Denmark Hobbii Full time

    Lead our awesome Customer Success Team at one of Denmark’s coolest e-commerce companies Are you ready to lead and develop our customer success department, which is a smooth and high-performing operation, yet still holds so much potential and ambition? In this role you will be responsible for the constant pursuit of fostering a customer-centric culture...

  • Customer Success Manager

    6 days ago

    Aarhus kommune, Denmark Formalize Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience within customer engagement, onboarding and services? If so, keep on reading! The opportunity and what we offer Formalize is on an expansive journey with strong market...

  • Customer Success Student Assistant

    1 week ago

    Aarhus kommune, Denmark Formalize Full time

    Are you looking for a student position and a great opportunity and want to invest heavily in your career while being a part of scaling a Customer Success team? If so, keep on reading! We are looking for two student assistants for our growing Customer Success team. The opportunity and what we offer Formalize is on a scaling journey with significant traction...

  • Sales Development Representative

    4 weeks ago

    Lyngby-Taarbæk Kommune, Denmark Conference Manager Full time

    About the role As Sales Development Representative, your daily mission is to identify and contact potential customers, create interest in Conference Manager and book meetings for our Sales Manager in Denmark. Reporting to and working closely with the Sales Manager, this is your chance to gain valuable experience in complex SaaS sales, work with a proven...

  • Customer Service QA Professional

    1 week ago

    Gladsaxe Kommune, Denmark Novo Nordisk AS Full time

    Jobbeskrivelse Placering Søborg, Denmark Jobkategori Quality Ansøg nu Are you passionate about quality, business understanding and communication with many stakeholders across the company? Do you want to shape the future of Customer Service in Novo Nordisk for the benefit of our patients across the world? If so, this is a unique opportunity to become QA...

  • Senior Manager, Customer Excellence

    4 months ago

    Gentofte Kommune, Denmark ASCENDIS PHARMA AS Full time

    Are you ready to make a significant impact in a dynamic and growing organization? Ascendis Pharma is seeking a dynamic and experienced professional to join our growing team as the Senior Manager, Customer Excellence. Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, United States and EU Commercial offices in Munich,...

  • Customer Support Expert for Food and Beverage Industry

    2 months ago

    Gladsaxe, Gladsaxe Municipality, Denmark Alfa Laval Corporate AB Full time

    About the RoleThis position offers a unique opportunity to leverage your expertise while engaging with a global network of clients and colleagues. As our new Technical Support Specialist, you will play a crucial role in managing and supporting customer projects both physically and remotely.Key Responsibilities:Collaborate on complex customer projects,...

  • SAP Application Manager

    4 months ago

    Gladsaxe Kommune, Denmark NNIT AS Full time

    We are currently looking for a customer-oriented SAP Application Manager, who will have overall responsibility for ensuring the quality, performance, and budget of several SAP applications for a large life sciences customer. In close and proactive collaboration with the customer and NNIT’s SAP specialists across Denmark, the Philippines, and the Czech...

  • Cloud Transformation Lead

    1 month ago

    Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full time

    We are seeking an experienced Cloud Transformation Lead to join our team at Aeven A/S. As a key member of our cloud transformation journey, you will be responsible for leading our customers through their cloud adoption process.With a strong background in IT and cloud business, you will have the opportunity to work with a variety of customers, understanding...

  • Global Pharmaceutical Account Manager, Brenntag Pharma

    1 week ago

    Gladsaxe Kommune, Denmark Best Talent Full time

    The Company Brenntag is the global market leader in chemical and specialty ingredients distribution and has a central role in the chemical industry´s value chain. Brenntag turns 150 years this year and has activities in 78 countries with more than 700 locations. With a revenue of 16.8 billion Euros, the company employs more than 17,500 people worldwide and...

  • Bid Manager

    1 week ago

    Gladsaxe Kommune, Denmark Alfa Laval Full time

    Alfa Laval is looking for a Bid Manager. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading...

  • Senior Project Manager

    4 months ago

    Gladsaxe Kommune, Denmark Alba Project Group ApS Full time

    We are looking for a Senior Project Manager to support our customers’ needs: leading, planning and executing complex CAPEX projects within GMP regulated areas such as the pharma/biotech and food segments. Job description We are looking for a motivated and experienced Senior Project Manager to join our team. As part of Alba Project Group, we expect you to...