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Nordic Account Manager

1 month ago


Copenhagen, Copenhagen, Denmark Falck Sverige Full time
Nordic Account Manager Job Description

Falck Global Assistance is a leading provider of travel and medical assistance services. We are seeking a highly skilled Nordic Account Manager to support and develop our Nordic Insurance Customer.

Key Responsibilities:
  • Coordinate and ensure optimal operational delivery of services at the Nordic level.
  • Build and maintain strong, long-lasting relationships with customers.
  • Act as the lead point of contact for all matters specific to the account.
  • Liaise between operational departments and other staff to ensure seamless communication.
  • Follow up on contracts, prepare and execute customer meetings, and consider basis for renewals.
  • Monitor customer performance, profitability, growth, and reporting.
  • Ensure contractual agreements and SLAs are kept in collaboration with the Head of Operations.
  • Support the development of strategic partnership projects and participate in commercial initiatives.
Requirements:
  • Excellent operational and customer service understanding from the Insurance industry or a similar services assistance business.
  • Excellent project management and stakeholder management skills.
  • Natural interest in Account Management and customer support.
  • High proficiency in MS Office (Word/PPT/Excel).
  • Written and oral fluency in one of the Scandinavian languages (NO, SE, or DK) and English.
  • Ideal international experience from a Nordic or global setting.
What We Offer:
  • Full-time position with a start date by agreement.
  • Flexible work model with hybrid work options.
  • Onboarding period with travel requirements.

We are committed to care, building trust, and creating more value. If you are interested in this opportunity, please submit your application by 30 November 2023.