Bike Technician with Customer Service Expertise
2 weeks ago
Job Overview
We are seeking a skilled Bike Technician with excellent customer service skills to join our team in Odense. As a Bike Technician, you will be responsible for delivering exceptional customer service, performing bike repairs and maintenance, and ensuring our store remains clean and organized.
About the Role
This is a part-time position that requires approximately 8 hours of work per week. You will be the first point of contact for our customers, helping them set up new subscriptions, addressing any issues they may have, and providing general support. Additionally, you will drive around the city by car to assist our members, perform small bike repairs, and ensure our bikes are well-maintained.
Key Responsibilities
- Deliver outstanding customer service to our members, resolving their queries and concerns promptly and professionally.
- Perform routine bike maintenance and repairs, ensuring all Swapfiets bikes are in good working condition.
- Drive around the city to provide assistance to our members, swap out bikes as needed, and transport bikes to our warehouse or other locations.
- Maintain a clean and organized store environment, adhering to health and safety standards.
Requirements
- Possess a valid EU driver's license (at least 6 months).
- Have affinity with bikes and customer service.
- Be fluent in English and the local language.
- Have experience working independently and making informed decisions.
- Be available from Monday to Friday with occasional Saturday shifts.
What We Offer
In addition to a competitive salary, we offer flexible working hours, opportunities for growth within our company, and a fun and dynamic work environment. If you are passionate about bikes, customer service, and joining a growing sustainable scale-up, please submit your application.
Estimated Salary
The estimated annual salary for this position is approximately €28,500, based on 8 hours of work per week at 135 kr./hour. However, this may vary depending on individual circumstances.
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