Senior Service Operations Manager
1 week ago
Agramkow US Inc., a leading manufacturer of appliances, is seeking a highly motivated and experienced Senior Service Operations Manager to oversee our service operations in Greenville, SC. This role offers a competitive compensation package, including a salary of $85,000 - $110,000 per year, depending on experience.
Job DescriptionThe ideal candidate will have solid experience with line production, preferably from the appliance, refrigeration industries, or sensor technology. As Senior Service Operations Manager, you will lead and supervise a team of skilled service technicians, guiding them to achieve departmental goals. Your responsibilities include:
- Coordinating service operations for timely resolution of customer inquiries and technical issues
- Developing and implementing service policies to streamline operations and improve service delivery
- Conducting regular performance evaluations and providing ongoing training and development opportunities for team members
- Collaborating with sales to identify opportunities for service expansion and improvement
- Handling escalated customer concerns and ensuring resolutions are achieved on time
Your overall responsibility as Senior Service Operations Manager is ensuring high-quality service delivery to our customers. Key responsibilities include:
- Leading and supervising service technicians to achieve departmental goals
- Coordinating service operations for timely resolution of customer inquiries and technical issues
- Developing and implementing service policies to streamline operations and improve service delivery
- Conducting regular performance evaluations and providing ongoing training and development opportunities for team members
- Collaborating with sales to identify opportunities for service expansion and improvement
To be successful in this role, you will need:
- Bachelor's degree or equivalent work experience
- Hands-on electrical and mechanical experience; software application knowledge is a plus
- Proven leadership in line production, preferably within the appliance industry
- Strong motivational and coaching skills
- Team player fostering a collaborative culture
- Inter-cultural experience
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office and ERP systems; experience with order handling in SAP is an advantage, but not a must
Agramkow US Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to ApplyIf you are interested in this position, please submit your resume and application through our website. We look forward to hearing from you
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