Technical Operations Manager, Appliance Industry Leader

5 days ago


Sønderborg, Sønderborg Kommune, Denmark Agramkow Full time

Agramkow US Inc. is seeking a highly motivated and experienced Technical Operations Manager to oversee our service operations in Greenville, SC.

The ideal candidate will have solid experience with line production, preferably from the appliance, refrigeration industries, or sensor technology. As Technical Operations Manager, you will lead and supervise a team of skilled service technicians, guiding them to achieve departmental goals.

Key responsibilities include:

  • Coordinate service operations for timely resolution of customer inquiries and technical issues
  • Develop and implement service policies to streamline operations and improve service delivery
  • Conduct regular performance evaluations and provide ongoing training and development opportunities for team members
  • Collaborate with sales to identify opportunities for service expansion and improvement
  • Handle escalated customer concerns and ensure resolutions are achieved on time

You will collaborate closely with other departments internationally and domestically to maintain high service quality standards.

Required skills and qualifications include:

  • Bachelor's degree or equivalent work experience
  • Hands-on electrical and mechanical experience; software application knowledge is a plus
  • Proven leadership in line production, preferably within the appliance industry
  • Strong motivational and coaching skills
  • Team player fostering a collaborative culture
  • Inter-cultural experience
  • Excellent communication and problem-solving skills

This role offers a competitive compensation package and benefits, including travel opportunities. The estimated salary range for this position is $80,000 - $110,000 per year, depending on experience.



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