Support Specialist: Multilingual Customer Service Expert
4 weeks ago
At GN Group, we're seeking a highly skilled Support Specialist to join our Product Support team. As a key member of our global team, you'll be responsible for delivering exceptional customer service to our customers worldwide.
Key Responsibilities:- Provide friendly and solution-oriented communication to end customers, approaching each interaction with consideration and making informed choices to ascertain the most favorable solutions.
- Record, analyze, and solve technical problems by phone, email, and possibly chat.
- Log customer inquiries and solution steps, escalating as needed.
- Contribute to our customer satisfaction through teamwork in all support communications.
- Establish durable rapport with patrons and increase familiarity with the Jabra identity.
- Contribute to continuous process optimization.
- Make independent, customer-focused decisions over time while on a call for an efficient customer experience.
- Test and evaluate new products prior to release.
- Experience in dealing with customers.
- Fluency in Italian, French, English - Written and Verbal.
- Language skills in Swedish as well would be considered a benefit.
- Proven customer service experience, ideally in the telecom, high-tech, or consumer electronics industries.
- Experience in supporting customers within a high contact support center.
- Knowledge around cell phones, apps, and Bluetooth technology, or a willingness to learn.
- Experience in and are effective in conflict resolution and relationship management.
- Proven communication skills - You know how to convey message effectively and efficiently.
- You have a desire to continually learn, adapt, and work in a fun, fast-paced environment.
As an international organization with colleagues in over 50 different countries, our official company language is English. We welcome you to our open-minded and humorous team working in a modern work environment combined with the opportunity to work from home.
We offer you the chance to quickly become a team member of a global company with all its possibilities.
Good luck with your application. We're really looking forward to hearing from you.
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