Chief Customer Experience Strategist

4 days ago


Copenhagen, Copenhagen, Denmark Sprinklr Full time
Company Overview

Sprinklr is a leading provider of enterprise software solutions, empowering organizations to deliver exceptional customer experiences.

Estimated Salary Range

$120,000 - $180,000 per year, depending on location and experience.

Job DescriptionRole Summary

We are seeking a seasoned Lead Solutions Consultant to join our team. As a key member of the account team, you will partner with sales and customer success to deliver technical win's and drive revenue growth.

Key Responsibilities
  1. Design and present compelling solutions to address customer key business challenges.
  2. Lead discovery sessions to understand client business objectives and desired outcomes.
  3. Presentation of a vision of the solution that meets client requirements.
  4. Lead client workshops, including whiteboarding and Q&A sessions.
  5. Subject Matter Expertise (SME) in Customer Experience Management.
  6. Stay up-to-date on industry trends and competition.
  7. Continuously leverage internal learning and competitive intelligence.
  8. Understand industry verticals, department verticals, and challenges facing specific buyer personas.
  9. Develop a repertoire of client stories to convey the value of Sprinklr's solution.
  10. Sharpen pre-sales skills and participate in trade events.
Requirements
  • 5+ years of CX strategy and technical consulting experience.
  • Experience in a presales role at a SaaS company managing large enterprise customers.
  • Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media.
  • Thought leader with experience publishing whitepapers, speaking at events, and blogging.
Benefits

Sprinklr offers a comprehensive benefits package, including health insurance, financial protection for employees and their families, and opportunities for professional development and career growth.



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