Chief Customer Experience Strategist
1 month ago
Sprinklr is a leading provider of enterprise software solutions, empowering organizations to deliver exceptional customer experiences.
Estimated Salary Range$120,000 - $180,000 per year, depending on location and experience.
Job DescriptionRole SummaryWe are seeking a seasoned Lead Solutions Consultant to join our team. As a key member of the account team, you will partner with sales and customer success to deliver technical win's and drive revenue growth.
Key Responsibilities- Design and present compelling solutions to address customer key business challenges.
- Lead discovery sessions to understand client business objectives and desired outcomes.
- Presentation of a vision of the solution that meets client requirements.
- Lead client workshops, including whiteboarding and Q&A sessions.
- Subject Matter Expertise (SME) in Customer Experience Management.
- Stay up-to-date on industry trends and competition.
- Continuously leverage internal learning and competitive intelligence.
- Understand industry verticals, department verticals, and challenges facing specific buyer personas.
- Develop a repertoire of client stories to convey the value of Sprinklr's solution.
- Sharpen pre-sales skills and participate in trade events.
- 5+ years of CX strategy and technical consulting experience.
- Experience in a presales role at a SaaS company managing large enterprise customers.
- Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media.
- Thought leader with experience publishing whitepapers, speaking at events, and blogging.
Sprinklr offers a comprehensive benefits package, including health insurance, financial protection for employees and their families, and opportunities for professional development and career growth.
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