Global After-Sales Operations Manager

20 hours ago


Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

About the Position

This leadership role offers a unique opportunity to shape our After-Sales service function and drive excellence in customer satisfaction. As the key liaison between customers and internal stakeholders, you will foster strong relationships and ensure seamless delivery of services.

Your initial responsibilities will include:

  1. Designing and implementing an After-Sales service strategy to meet customer needs and expectations.
  2. Streamlining support and service processes to enhance efficiency and productivity.
  3. Motivating and guiding both our in-house after sales team and distributors' sales network to achieve exceptional results.
  4. Collaborating with the sales department to develop and execute business plans that drive revenue growth.
Requirements

To succeed in this role, you will need significant experience in a similar position with technologically or mechanically advanced products. You should have expertise in international after-sales services and a proven track record of success in a distributor network with B2B products.

A strong commercial and entrepreneurial mindset is essential, as well as the ability to communicate effectively in English and navigate complex international environments.



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