Felt Service Specialist
2 weeks ago
GROHE søger en teknisk dygtig Field Service Specialist, der kan løfte serviceniveauet til vores grossister, kunder og installatører. Du vil være en del af Field Service afdelingen og være i tæt dialog med vores danske salgsteam og kundeserviceafdelingen.
Ansvarsområder- Supportere det professionelle marked via telefon og e-mail
- Følge op på bestilling af produkter og dele, service- og garantisager samt besvare kundeklager inden for den givne tidsramme
- Vurdere behov for servicebesøg eller anden teknisk løsning
- Oprette servicerapporter samt bestille reservedele/produkter
- Professionel opfølgning på salgssager, herunder sagsoversigt
- Sikre, at rutiner og processer dokumenteres og følges, samt at alle kundesager håndteres i overensstemmelse med virksomhedens retningslinjer og lokal lovgivning
- Holde sig opdateret på vores produkter for at kunne yde førsteklasses service til vores kunder
- Teknisk support til salgsafdelingen
- Erfaring inden for industrien i en lignede rolle
- Du trives godt i servicefaget og kan lide at tale med kunder
- Teknisk forståelse og interesse
- Som person er du en teamplayer, tager initiativ, har en stærk ansvarsfølelse, er hurtig på tasterne og er passioneret for at give kunden en god oplevelse
- Du kan kommunikere ubesværet på dansk, alternativt svensk samt engelsk – både på skrift og i tale
Hos GROHE vil du blive en del af en dynamisk og uformel kultur med en klar strategi og målsætning. GROHE er verdens førende udbyder af sanitære løsninger, og et globalt brand, dedikeret til at bringe innovative produkter til markedet.
Som medarbejder ved GROHE får du en konkurrencedygtig lønpakke, sundhedsforsikring, betalt arbejdstelefon, tilskud til fitness medlemskab, adgang til kantine og dygtige kollegaer. Derudover bliver du del af en kultur, hvor der både er fokus på at opnå ambitiøse forretningsmæssige mål samtidig med at sociale arrangementer med kolleger vægtes højt.
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Field Service Specialist
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Copenhagen, Copenhagen, Denmark Grohe AG Full timeJob DescriptionGROHE is seeking a skilled Field Service Specialist to join our team in Copenhagen, Denmark. As a Field Service Specialist, you will be responsible for providing technical support to our customers, ensuring that their needs are met and that they receive the highest level of service.Key ResponsibilitiesProvide technical support to customers via...
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