Event Experience Manager
2 days ago
About Conference Manager
We're a vibrant Danish SaaS startup revolutionizing the way events are managed. Our innovative platform is market leading in Denmark, and we're now setting our sights on Germany.
As a Customer Success Manager, you'll be one of our heroes who help customers succeed with planning their events, conferences, and fairs. You'll be an expert in our platform, providing friendly support, sparring, and tips & tricks to ensure they get the most out of it.
Key responsibilities include:
- Building relationships and trust with clients in the Danish market.
- Showcasing the ins and outs of our platform to new clients, ensuring they're up to speed and ready to rock their events.
- Keeping your finger on the pulse of client needs and feedback, feeding that info back to our development team to improve our platform.
- Monitoring client usage and engagement, spotting opportunities to wow them with new features or services and collaborating with our sales team.
- Being a champion for our clients within the company, advocating for their needs and ensuring they receive top-notch treatment.
The ideal candidate is a natural relationship builder who makes people feel valued and heard. You should be fluent in Danish and English, with excellent communication skills. Additional desired qualities include:
- Experience in customer-facing roles, preferably from start-ups or scale-up environments where you've worn multiple hats and made a significant impact.
- Tech-savviness and a willingness to become an expert in our system.
- Service-mindedness and strong communication skills to assist clients in navigating our system.
- Motivation to join a fast-paced commercial team and participate in post-sale activities.
- The ability to juggle multiple tasks without breaking a sweat, while maintaining a positive attitude.
- A cultural champion who enjoys working with talented colleagues and contributing to a great work environment.
- Bonus points if you have experience in event management – but don't worry if not; we'll bring you up to speed.
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