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GlobalConnect Support Specialist

1 week ago

Copenhagen, Copenhagen, Denmark Globalconnect Full time

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a member of our B2C Denmark department, you will play a critical role in maintaining trust and satisfaction among our customers.

Your key duties will include handling customer inquiries through various channels, providing solutions to complex issues, and working collaboratively with other departments to drive business outcomes.

To succeed in this role, you will need to possess strong communication skills, a positive attitude, and a genuine passion for helping others. You will also need to be comfortable working in a fast-paced environment and adapting to changing priorities.

Responsibilities:

  • Handle customer inquiries through phone, email, and social media
  • Provide solutions to complex customer issues
  • Collaborate with other departments to drive business outcomes
  • Develop and maintain knowledge of fiber network operations