Customer Support Professional for EU Market

1 month ago


Aalborg, Ålborg Kommune, Denmark Promote Project Full time
Role Summary

We are seeking a Customer Support Specialist to join our team at Promote Project, focusing on delivering exceptional support to our EU customers. This role will involve working closely with the Senior Director, Product Operations, and contributing to the company's mission of improving quality of life.

About the Role

This position offers an exciting opportunity to work in a remote environment, collaborating with colleagues and clients to provide seamless customer experiences. Key responsibilities include:

  • Learning and understanding Greenlight Guru's software products and industry requirements;
  • Responding promptly to all inbound support tickets and emails;
  • Providing email, chat, phone, and video support to customers;
  • Escalating issues to appropriate stakeholders for prompt resolution;
  • Building strong relationships with colleagues and clients;
  • Collaborating cross-functionally on customer-focused initiatives;
  • Participating in testing new features and releases.
Requirements and Qualifications

To succeed in this role, you should be:

  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems;
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment;
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems;
  • Able to gracefully juggle multiple customer needs and responsibilities;
  • Tech-savvy and comfortable toggling between various SaaS tools;
  • Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk (a plus).
Benefits

This role offers a competitive salary range of $55,000 - $85,000 per year (Danish Kroner). Aalborg, North Denmark Region, is a fantastic location to live and work.

Job Type and Tags

This is a remote job opportunity, ideal for those who value flexibility and work-life balance. Relevant tags include saas, writer, support, software, testing, video, senior, operations.



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