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Director of Nordic Service Excellence

1 week ago

Taastrup, Høje-Taastrup Kommune, Denmark Vaillant Group Full time
Role Overview

We are seeking a highly skilled and experienced service director to lead our Nordic service operations. As a key member of our team, you will be responsible for developing and implementing service strategies that drive business growth and customer satisfaction.

Key Responsibilities
  • Service Strategy: Develop and implement service strategies that meet the needs of our customers and align with our business goals.
  • Service Growth Programs: Implement and prepare service set-ups for growth plans across Nordic countries.
  • Resource Management: Optimize resource investment by streamlining workflows and easing processes.
  • Service Management: Implement steering methods to maximize efficiency of service resources and standardize reporting structures.
  • Stakeholder Management: Build bridges between teams to align service offer, resource planning, and priorities with strategy and business development.
Required Skills and Qualifications
  • Qualifications: Master's degree in engineering, technical business, or equivalent.
  • Know-how: Several years of experience in B2B service management, leadership, and project management.
  • Experiences: Strong team management and communication skills, proactive work attitude, and network-driven mindset.
  • Personality: Strategic thinker, results-driven, and problem-solver with an entrepreneurial mindset.
Benefits
  • Remote Work: Opportunity to work up to 40% of working hours on a mobile basis, with the option to work up to 30 days a year from an EU country.
  • Benefits: Pension scheme, company car, and development programs.
  • Working Environment: Sit-stand desks and electric charging stations.
Others
  • Travel Requirements: Willingness to travel regularly across Nordic countries.
  • Language Skills: Business fluent English skills, with German language being a plus.