Enterprise Client Growth Strategist
10 hours ago
At Avallone, we're transforming the FinTech and RegTech landscape by simplifying compliance and tackling financial crime. We're seeking a Senior Customer Success Manager to lead strategic customer relationships, drive complex implementations, and shape the future of our Customer Success team.
Key Responsibilities- Develop tailored project plans for enterprise customers, ensuring seamless onboarding and technical integrations that align with customer goals.
- Collaborate with internal and external stakeholders, including IT teams, project managers, executives, and cross-functional teams.
- Serve as a trusted advisor, providing guidance on best practices and supporting customers' success with Avallone's platform.
- Analyze outcomes, improve processes, and develop SOPs and templates to enhance our Customer Success function.
- 5+ years of experience in customer success or project management within SaaS, with expertise in financial crime prevention and strong stakeholder management.
- Exceptional communication skills, adept at engaging with stakeholders from IT teams to C-suite executives.
- Strong presentation skills, able to simplify complex concepts into clear, compelling slides.
- Customer-focused, empathetic, and skilled at solving pain points.
- Strategic thinker with hands-on execution to achieve goals.
- Thrives in fast-paced environments with shifting priorities.
- Experience managing renewals and driving account growth.
- Curious, driven, and quick to learn.
- Team player with a proactive attitude.
- Fluent in spoken and written English.
- Experience with RegTech/FinTech SaaS software.
- Knowledge of compliance/financial crime prevention.
- Worked within CS at successfully scaled start-ups (from small to large CS teams).
- Technical know-how with integrations and APIs.
- Fluency in additional European languages.
We're passionate about helping businesses tackle financial crime and simplify compliance. Join us in shaping the future of Customer Success at a fast-growing, venture-backed startup.
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