Enterprise Client Growth Strategist

10 hours ago


Copenhagen, Copenhagen, Denmark Avallone Full time

At Avallone, we're transforming the FinTech and RegTech landscape by simplifying compliance and tackling financial crime. We're seeking a Senior Customer Success Manager to lead strategic customer relationships, drive complex implementations, and shape the future of our Customer Success team.

Key Responsibilities
  • Develop tailored project plans for enterprise customers, ensuring seamless onboarding and technical integrations that align with customer goals.
  • Collaborate with internal and external stakeholders, including IT teams, project managers, executives, and cross-functional teams.
  • Serve as a trusted advisor, providing guidance on best practices and supporting customers' success with Avallone's platform.
  • Analyze outcomes, improve processes, and develop SOPs and templates to enhance our Customer Success function.
Requirements
  • 5+ years of experience in customer success or project management within SaaS, with expertise in financial crime prevention and strong stakeholder management.
  • Exceptional communication skills, adept at engaging with stakeholders from IT teams to C-suite executives.
  • Strong presentation skills, able to simplify complex concepts into clear, compelling slides.
  • Customer-focused, empathetic, and skilled at solving pain points.
  • Strategic thinker with hands-on execution to achieve goals.
  • Thrives in fast-paced environments with shifting priorities.
  • Experience managing renewals and driving account growth.
  • Curious, driven, and quick to learn.
  • Team player with a proactive attitude.
  • Fluent in spoken and written English.
Bonus Points
  • Experience with RegTech/FinTech SaaS software.
  • Knowledge of compliance/financial crime prevention.
  • Worked within CS at successfully scaled start-ups (from small to large CS teams).
  • Technical know-how with integrations and APIs.
  • Fluency in additional European languages.
About Us

We're passionate about helping businesses tackle financial crime and simplify compliance. Join us in shaping the future of Customer Success at a fast-growing, venture-backed startup.



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