Customer Success Professional, France
2 months ago
About the Role
We are seeking a highly skilled Customer Success Manager to join our Account Management function in Copenhagen. As a key member of our Customer Success team, you will play a crucial role in building trust and transparency between consumers and businesses around the world.
Key Responsibilities
- Establish a relationship with all our customers to ensure their overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal.
- Ensure a premium experience for our clients by understanding their business objectives and Key Performance Indicators and ensuring Trustpilot delivers against them.
- Convey best practice examples that drive ROI.
- Ensure Trustpilot becomes the value-adding partner in targeted accounts.
- Act as a trusted adviser, advocating client needs back to Trustpilot's internal support, product, engineering and sales teams.
- Successfully upsell Trustpilot's products and discover new revenue opportunities.
- Increase renewal rates and reduce churn.
- Mapping various accounts in order to cross sell into other parts of their business.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Successfully onboard clients and ensure they fully utilise their paid subscription.
About You
- Fluent in French and English.
- Experience managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate.
- Consistent track record of hitting targets in similar capacity over the past few years.
- Demonstrated experience with subscription based, renewal license models.
- Ability to build and maintain strong relationships with multiple stakeholders.
- Excellent communication and negotiation skills.
- Adept at uncovering new revenue opportunities.
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
- Experience with selling in a competitive environment.
What We Offer
- Ongoing career development, training and one-to-one coaching via our in-house enablement team.
- Hybrid working model 2/3 days on site and the rest working from home.
- A lucrative commission structure, company bonus and benefits.
- 25 days annual leave; after 12 months of continuous service you will be entitled to 5 days extra annual leave.
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning.
- Paid parental leave.
- Newly renovated central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go.
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