Customer Success Professional, France

3 weeks ago

Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

About the Role

We are seeking a highly skilled Customer Success Manager to join our Account Management function in Copenhagen. As a key member of our Customer Success team, you will play a crucial role in building trust and transparency between consumers and businesses around the world.

Key Responsibilities

  • Establish a relationship with all our customers to ensure their overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal.
  • Ensure a premium experience for our clients by understanding their business objectives and Key Performance Indicators and ensuring Trustpilot delivers against them.
  • Convey best practice examples that drive ROI.
  • Ensure Trustpilot becomes the value-adding partner in targeted accounts.
  • Act as a trusted adviser, advocating client needs back to Trustpilot's internal support, product, engineering and sales teams.
  • Successfully upsell Trustpilot's products and discover new revenue opportunities.
  • Increase renewal rates and reduce churn.
  • Mapping various accounts in order to cross sell into other parts of their business.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Successfully onboard clients and ensure they fully utilise their paid subscription.

About You

  • Fluent in French and English.
  • Experience managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate.
  • Consistent track record of hitting targets in similar capacity over the past few years.
  • Demonstrated experience with subscription based, renewal license models.
  • Ability to build and maintain strong relationships with multiple stakeholders.
  • Excellent communication and negotiation skills.
  • Adept at uncovering new revenue opportunities.
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
  • Experience with selling in a competitive environment.

What We Offer

  • Ongoing career development, training and one-to-one coaching via our in-house enablement team.
  • Hybrid working model 2/3 days on site and the rest working from home.
  • A lucrative commission structure, company bonus and benefits.
  • 25 days annual leave; after 12 months of continuous service you will be entitled to 5 days extra annual leave.
  • 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning.
  • Paid parental leave.
  • Newly renovated central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go.

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