Desktop Support Specialist

4 days ago


Copenhagen, Copenhagen, Denmark Excis Compliance Full time

Excis Compliance Ltd. is a global leader in IT services, delivering excellence in desktop support, network management, and IT solutions to Fortune 500 companies and growing businesses alike. Our company combines local expertise with a global vision to ensure the best IT services for our clients.

We are proud to be a workplace where talent thrives. By joining our team, you'll gain access to:

  • A dynamic global environment with opportunities for professional growth.
  • Diverse and exciting projects in collaboration with world-class clients.
  • A supportive company culture that values your ideas and development.

The Desktop Support Technician L2 will provide technical support for hardware, software, and IT infrastructure, ensuring seamless operations for our clients. You'll troubleshoot advanced issues, collaborate with teams globally, and help implement IT solutions for efficiency and performance.

Key Responsibilities:

  • Provide L2-level support for desktop, laptop, and peripheral hardware.
  • Troubleshoot and resolve advanced Windows OS issues, including updates, performance optimization, and registry fixes.
  • Install, configure, and maintain Microsoft Office 365 applications.
  • Resolve complex issues related to Active Directory, including account management, group policies, and domain connections.
  • Support and configure mobile devices via MDM solutions (e.g., Intune, AirWatch).
  • Diagnose and resolve network issues, including LAN/WAN, TCP/IP, and DNS/DHCP problems.
  • Assist with VPN connectivity issues and security updates.
  • Deploy and manage endpoint protection tools like McAfee or Symantec.
  • Provide remote support using tools like TeamViewer, RDP, or Citrix.
  • Maintain hardware inventory and coordinate with vendors for hardware repairs.
  • Collaborate with L3 teams and escalate issues as needed.
  • Create and maintain technical documentation and user guides.


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