Technical Product Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Agillic Ltd. Full time
{"KEY RESPONSIBILITIES":{"

The Technical Product Specialist plays a crucial role in ensuring a positive customer experience with Agillic.

":{"
  • ":{"
  • Provide timely support via multiple channels, including tickets, email, telephone, and live chat.","
  • Conduct training sessions and product presentations to equip customers with in-depth knowledge of the Agillic Platform.","
  • Maintain vast knowledge of the Agillic product and services, and continually update this knowledge to ensure optimal support.","
  • Improve existing client configurations by evaluating objectives and specifications, reviewing proposed changes, and making recommendations and solutions.","
  • Create bug reports to R&D to ensure features are maintained if broken.","
  • Document Agillic with tech-tips, best practices, and feature documentation.","
  • Prioritize tickets, Bug Reporting to R&D, and Case Escalation.","
  • Update bi-weekly deployment information and release notes.","
  • Assist with E-Learning content development."},"OUR EXPECTATIONS":{"

The ideal candidate will possess previous experience in Customer Support or Customer Care, with a good understanding of basic computer skills and the ability to learn.

":{"
  • ":{"
  • Previous experience in Customer Support or Customer Care.","
  • Experience from a SaaS company is considered a plus.","
  • Good understanding of basic computer skills and the ability to learn.","
  • Ability to communicate effectively in person, over the phone, and via text.","
  • Ability to work in a collaborative and team-oriented environment.","
  • Experience with Digital Marketing/Marketing Software (plus).","
  • Experience with documentation of product-related features (plus).","
  • Experience with CRM/database management (plus).","
  • Experience with Zendesk (or equivalent CS tool).","
  • Experience with Jira (considered a plus).","
  • Experience with Excel.","
  • Experience with other Marketing Automation Software."},"WHO WE ARE":{"

At Agillic Ltd., we are a dynamic company dedicated to providing innovative solutions for our clients.

":"}}

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