Technical Product Specialist
2 weeks ago
The Technical Product Specialist plays a crucial role in ensuring a positive customer experience with Agillic.
":{"- ":{"
- Provide timely support via multiple channels, including tickets, email, telephone, and live chat.","
- Conduct training sessions and product presentations to equip customers with in-depth knowledge of the Agillic Platform.","
- Maintain vast knowledge of the Agillic product and services, and continually update this knowledge to ensure optimal support.","
- Improve existing client configurations by evaluating objectives and specifications, reviewing proposed changes, and making recommendations and solutions.","
- Create bug reports to R&D to ensure features are maintained if broken.","
- Document Agillic with tech-tips, best practices, and feature documentation.","
- Prioritize tickets, Bug Reporting to R&D, and Case Escalation.","
- Update bi-weekly deployment information and release notes.","
- Assist with E-Learning content development."},"OUR EXPECTATIONS":{"
The ideal candidate will possess previous experience in Customer Support or Customer Care, with a good understanding of basic computer skills and the ability to learn.
":{"- ":{"
- Previous experience in Customer Support or Customer Care.","
- Experience from a SaaS company is considered a plus.","
- Good understanding of basic computer skills and the ability to learn.","
- Ability to communicate effectively in person, over the phone, and via text.","
- Ability to work in a collaborative and team-oriented environment.","
- Experience with Digital Marketing/Marketing Software (plus).","
- Experience with documentation of product-related features (plus).","
- Experience with CRM/database management (plus).","
- Experience with Zendesk (or equivalent CS tool).","
- Experience with Jira (considered a plus).","
- Experience with Excel.","
- Experience with other Marketing Automation Software."},"WHO WE ARE":{"
At Agillic Ltd., we are a dynamic company dedicated to providing innovative solutions for our clients.
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