Technical Product Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Agillic Full time

About the Role

The Technical Product Specialist is a key member of the Agillic team, responsible for delivering exceptional customer support and technical expertise to our clients and partners. This role requires a strong understanding of the Agillic Platform and the ability to troubleshoot technical issues, provide best practice recommendations, and act as a liaison between customers and the business.

Key Responsibilities

  • Provide timely and effective support to clients and partners via various channels, including tickets, email, phone, and live chat.
  • Conduct training sessions and product presentations to educate customers on the Agillic Platform.
  • Develop and maintain in-depth knowledge of the Agillic product and services.
  • Improve client platform configurations by evaluating objectives and specifications, reviewing proposed changes, and making recommendations and solutions.
  • Document Agillic with technical tips, best practices, and feature documentation.
  • Prioritize tickets, bug reporting to R&D, and case escalation.
  • Assist with E-Learning content development.

Requirements

  • Previous experience in customer support or customer care.
  • Experience in a SaaS company is a plus.
  • Strong understanding of basic computer skills and the ability to learn.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a collaborative and team-oriented environment.

What We Offer

  • A dynamic and supportive team environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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