Customer Success Navigator
17 hours ago
Formalize is a rapidly expanding tech company with offices in Aarhus, Copenhagen, Milan, and Madrid. As one of the fastest-growing SaaS scale-ups, we're revolutionizing compliance management through our innovative Whistleblower Software.
We're seeking an exceptional Customer Success Manager to join our international team. This pivotal role plays a crucial part in delivering an unparalleled onboarding and service experience for our growing customer base.
The Opportunity
- Be part of a pioneering SaaS company that's shaping the future of compliance management
- Enjoy a high level of trust and autonomy in your work
- Collaborate with a diverse, international team that values meaningful relationships
Responsibilities
- Develop and maintain strong relationships with customers to resolve issues, create value, and foster loyalty
- Contribute to the growth and optimization of our Customer Success function across products and customer tiers
- Collaborate with cross-functional teams to enhance the customer experience
- Act as a source of customer feedback and qualified product ideas
- Ensure customer voices are integrated into business decisions
Qualifications and About You
- At least 2 years of experience in B2B SaaS or GRC, preferably in a similar customer-facing position
- Experience working with SaaS platforms and a strong understanding of customer needs
- Excellent communication, collaboration, and problem-solving skills
- A professional with great business acumen and customer insight
- Diligent, structured, and dedicated
- Native fluency in English; proficiency in other languages is a plus
About Formalize
Founded in 2021, Formalize has quickly established itself as a leader in compliance management. With a strong focus on innovation and customer satisfaction, we've built a reputation as a customer-centric pioneer. Our journey began with Whistleblower Software, which has earned us numerous awards and recognition within the industry.
As we continue to expand our expertise into data compliance, risk, and privacy, we're committed to providing a platform that adapts to the evolving needs of our users. Our goal is to ensure businesses remain compliant and confident in their operations.
Traits That Describe Our Culture and Employees
- Goal-oriented and hardworking individuals who thrive in a fast-paced environment
- Responsible and accountable team members who take ownership of their tasks
- Connecting and collaborative employees who build meaningful relationships
- Optimistic and positive individuals who contribute to a productive atmosphere
- Employees who dream big and have clear visions for the future
Our Recruitment Process
- Initial application and submission of relevant information
- Talent test to assess fit between candidate and role
- Online interviews with our Talent Acquisition team and hiring manager
- Final in-person interview with hiring manager and CRO/Head of Sales
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