Experience Customer Experience Manager

17 hours ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

Company Overview

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Whistleblower Software is a fast-growing tech company founded in 2021. We operate in multiple European markets, with offices in Aarhus, Copenhagen, Milan, and Madrid. Our team consists of over 100 people from 13 nationalities.

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Salary

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We offer a competitive salary that reflects our commitment to attracting top talent.

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Job Description

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As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base. Your primary responsibility will be to work closely with our customers to solve problems, create value, and build loyalty.

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Responsibilities

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  • Build and optimize our Customer Success function across products and customer tiers">
  • Collaborate on projects across departments to improve the customer experience">
  • Be a source of customer feedback and qualified product ideas">
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable">
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Required Skills and Qualifications

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Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position

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Experience working with SaaS platforms

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Strong communicator, collaborator, and problem solver

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Connect effortlessly with clients and build lasting relationships

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Professional with great business acumen and customer understanding

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Structured, diligent, and dedicated

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Professional fluency in English

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Native fluency in German

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Benefits

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Be part of a fast-growing international SaaS company

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High level of trust and autonomy

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Be part of a social, diverse, and international team

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Others

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Our recruitment process involves several stages, including a Talent test, online interviews, and a final in-person interview.



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