Experience Customer Experience Manager
17 hours ago
Company Overview
">Whistleblower Software is a fast-growing tech company founded in 2021. We operate in multiple European markets, with offices in Aarhus, Copenhagen, Milan, and Madrid. Our team consists of over 100 people from 13 nationalities.
">Salary
">We offer a competitive salary that reflects our commitment to attracting top talent.
">Job Description
">As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base. Your primary responsibility will be to work closely with our customers to solve problems, create value, and build loyalty.
">Responsibilities
">- ">
- Build and optimize our Customer Success function across products and customer tiers">
- Collaborate on projects across departments to improve the customer experience">
- Be a source of customer feedback and qualified product ideas">
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable">
Required Skills and Qualifications
">Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
">Experience working with SaaS platforms
">Strong communicator, collaborator, and problem solver
">Connect effortlessly with clients and build lasting relationships
">Professional with great business acumen and customer understanding
">Structured, diligent, and dedicated
">Professional fluency in English
">Native fluency in German
">Benefits
">Be part of a fast-growing international SaaS company
">High level of trust and autonomy
">Be part of a social, diverse, and international team
">Others
">Our recruitment process involves several stages, including a Talent test, online interviews, and a final in-person interview.
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