Commercial Customer Contract Specialist
2 months ago
Customer Service Executive
The Customer Management team at Vestas is responsible for ensuring a fantastic customer experience when receiving services from Vestas under a service agreement. Our customers include RWE, Shell, Total Energies and SSE. The department is part of the Offshore Service Operations organisation in the Vestas NCE Region. We are seeking a skilled Customer Service Executive who can manage stakeholders and come up with beneficial solutions for both parties.
Key Responsibilities
- Build and maintain great customer relations based on trust and value creation
- Provide quotations for T&M work by working with operational and technical stakeholders
- Identify and drive additional sales opportunities and contract renewals, which create value for both customers and Vestas
- Manage defect warranty obligations, including assessment of technical reports
- Facilitate regular customer meetings, maintain action logs, prepare formal correspondence, and deliver customer reports
- Handle incoming customer technical queries and coordinate internal subject matter expert input to address the request
- Provide internal reporting to relevant stakeholders, including contractual risk management, invoicing status, and revenue collection
Requirements
- Educational qualification at Bachelor's or Master's level within a commercial or technical field
- Minimum 5 year's experience as customer manager or similar managing service contracts in a complex organization
- Fluency in English
- SAP, SharePoint, PowerPoint, Excel, Outlook, Viva Engage
- Driver license, category B (car)
- Valid passport
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialized in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Our team is united by a common goal: to power the solution – today, tomorrow, and far into the future.
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