Customer Experience Specialist

1 month ago


Århus, Århus Kommune, Denmark Energi Danmark AS Full time
Customer Experience Specialist Role

We are looking for a highly experienced Customer Experience Specialist to join our Commercial Excellence team at Energi Danmark A/S. As a key member of our team, you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience, ensuring that our customers receive the highest level of service.

Your goal will be to create positive experiences that drive customer loyalty and operational efficiency. Collaborating across departments, you will ensure our services are customer-centric and that every interaction adds value. Your insights and efforts will help shape the way customers perceive and interact with our brand.

Key Responsibilities

  1. Design and implement service designs to optimize customer interactions across segments and markets.
  2. Analyze and map out the customer journey to identify pain points and opportunities for improvement.
  3. Implement strategies to improve customer satisfaction and loyalty.
  4. Work closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
  5. Gather and analyze customer feedback to provide actionable insights for continuous improvement.
  6. Identify and implement process improvements that enhance efficiency and customer satisfaction.
  7. Assist in training team members on best practices for delivering exceptional customer experiences.

Requirements

  1. Relevant educational background, ideally in Marketing or Communication, or a related field. A master's degree is preferred.
  2. Proven experience in customer experience, service design, or a related role.
  3. Excellent communication and interpersonal skills.
  4. Analytical mindset with the ability to translate data into actionable insights.
  5. Proficiency in customer experience management tools and software.
  6. Creative problem-solving skills and a customer-centric mindset.
  7. Proactive with a high drive, able to manage multiple projects and prioritize tasks effectively.
  8. Solid IT skills, well-versed in the Office suite, especially PowerPoint.


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