Technical Support and Onboarding Coordinator

3 weeks ago


Copenhagen, Copenhagen, Denmark Align Technology, Inc. Full time
About the Role

We are seeking a highly skilled Technical Support and Onboarding Coordinator to join our team at Align Technology, Inc.

As a key member of our support team, you will be responsible for handling customer communication, coordination, and technical issues related to our iTero scanner and CAD/CAM services.

Your primary goal will be to provide exceptional customer support, ensuring timely and efficient resolution of technical issues and onboarding processes.

Key Responsibilities
  • Provide technical support via ticket, phone, or email for customers with new scanner installation/registration, technical issues, software upgrades, and other concerns.
  • Communicate complex technical issues in a clear and concise manner, ensuring seamless customer experience.
  • Perform onsite repairs for proprietary hardware when necessary.
  • Serve as the primary point of contact between customers and leasing companies, guiding them through the leasing process and ensuring accurate financial documentation.
  • Manage and monitor customer accounts, providing proactive support to meet their needs.
Requirements
  • Bachelor's degree preferred.
  • 1-3 years of experience in a similar role for a fast-growing international company, preferably in the medical or equipment sector.
  • Fluency in English and a Nordic language is required. Additional languages are a plus.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range: $70,000 - $90,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and innovative company that values employee growth and development.
  • A collaborative and diverse work environment that fosters open-mindedness and compassion.

We strive to create a workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about delivering exceptional customer support and have a knack for solving complex technical issues, we encourage you to apply for this exciting opportunity.


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